Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Residential Aide Team Leader role.

Rezi rewrites your resume against FORTUNE SOCIETY INC's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Residential Aide Team Leader posting at FORTUNE SOCIETY INC — free, in seconds.

About the Role

The Residential Aide Team Leader ensures assigned shifts complete daily responsibilities, providing support to the Director of Residential Aide, Residential Aide, and Social Service staff. The role requires leading by example through punctuality, proper uniform, and readiness to work.

Responsibilities

Provide support and oversight to a team of Residential Aides during their shift, including training and guidance.
Monitor staff performance during assigned shifts, offer real-time coaching, and ensure shift posts are covered.
Communicate staffing or performance concerns to the Residential Aide supervisor promptly.
Assign daily duties and monitor their completion, ensuring Residential Aides understand expectations for post coverage, resident engagement, documentation, and site procedures.
Assist in identifying staffing needs and communicating schedule changes to support operational continuity.
Assist residents with daily support, lockouts, and basic supplies.
Promote a respectful, supportive, and trauma-informed environment by responding professionally to resident needs.
Refer resident concerns to the appropriate program or social service staff.
Maintain professional boundaries while assisting residents with routine questions, service referrals, crises, and communication with program staff.
Actively assist in securing shift coverage for staff call-outs, vacations, absences, and emergencies.
Provide direct coverage if unable to secure appropriate coverage to ensure adequate staffing, safety, and operations.
Oversee the facility's physical environment and conduct walk-throughs to ensure adherence to safety protocols.
Ensure all incident, emergency, and safety procedures are followed, including timely notification and documentation.
Support emergency preparedness by ensuring staff awareness of site protocols and response steps.
Act as a point person to de-escalate tense situations and resolve client issues.
Serve as a liaison with program staff for client issues.
Provide immediate support during resident concerns, staff questions, and shift-related challenges.
Escalate matters appropriately while maintaining confidentiality and professionalism.
Respond to urgent matters during the assigned shift and make appropriate judgment calls.
Ensure supervisors are informed of significant concerns or decisions.
Create and submit staff schedules, shift reports, and other necessary documentation.
Ensure accurate records of resident activities.
Review shift logs, attendance, incident reports, and daily communication entries for accuracy and completeness.
Share important information with incoming staff and supervisors.
Ensure residents comply with all programmatic policies and housing rules.
Reinforce program expectations consistently and professionally.
Model appropriate workplace conduct.
Support Residential Aides in applying policies fairly and respectfully.
Ensure staff follow agency policies, confidentiality expectations, attendance procedures, uniform requirements, and professional conduct standards.
Perform other duties as assigned.

Requirements

High school diploma or GED/HSE preferred or related experience.
Experience working in a housing setting and/or providing security services.
Leadership, Teamwork, Conflict Resolution, Organizational skills, Crisis Intervention experience.
Certified in CPR and First Aid is a plus.
FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification is a plus.
Will be required to obtain CPR and First Aid Certification after employment.
Comfortable with computer-based data entry and using Microsoft Office.
Good written and verbal communication skills.
Excellent judgment and conflict resolution skills.
Relevant personal experience is a plus.
Ability to physically monitor hallways of several-floor buildings.

Skills

Leadership
Teamwork
Conflict Resolution
Organizational skills
Crisis Intervention
CPR
First Aid
FDNY Fire Guard (F-02)
Fire Safety and Alarm Coordinator (F80)
Computer-based data entry
Microsoft Office
Written communication
Verbal communication
Judgment
Conflict resolution

Location

Bronx, NY

Work Type

Full-Time

Experience Level

Not specified

Education Level

High school diploma or GED/HSE preferred

Salary/Compensations

$45,000 annually

Benefits

Not specified

About the Company

The Fortune Society, Inc. (Fortune) has been working for over 57 years to advance its mission: to support successful reentry from incarceration and promote alternatives to incarceration, thereby strengthening the fabric of our communities.
The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
Fortune has grown steadily over the years into an agency with a budget of just under $90 million and just under 600 staff.
Fortune has a dual mission: both advocacy and service.
The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
Each service we provide is informed by the needs of the population we serve.
Fortune currently serves approximately 14,000 people a year.
Our program models are recognized, both nationally and internationally, for their quality and innovation.
We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Equal Opportunity

The Fortune Society is an Equal Opportunity Employer.
All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status, or marital status.