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About the Role

The Marketing and Operations Specialist will own activation across owned and paid channels, bringing our physicians, HCPs, and aesthetic treatments to life through multi-channel marketing plans, while keeping day-to-day business operations running smoothly. This is a high visibility role for a candidate who moves seamlessly between creative work, relationship management, customer service, and business strategy, leading marketing efforts across both Marmur Medical and MM Skincare. The right candidate will elevate the clinic brand and reputation through creativity, consistency, and precision, staying in regular alignment to ensure every marketing touchpoint ladders up to broader business goals for the aesthetic practice and skincare line.

Responsibilities

Support the development and activation of the annual marketing plan and clinic growth strategies for Marmur Medical and MM Skincare
Execute Integrated campaigns across owned marketing channels including; email, SMS, organic social, websites, signage, and in-clinic events
Integrate local priorities, promotions, seasonal moments, and new treatment launches into campaign plans
Act as a brand steward for Marmur Medical, ensuring that creative and written assets reflect the brand visual identity and positioning
Serve as the central point of coordination between the marketing team and PR team and support influencer and partnership outreach
Lead the rollout of new treatment launches, devices, or innovation in collaboration with the Clinic Manager
Maintain up-to-date clinic assets, including signage, website updates, and clinic promotions
Assist in with Social Media management for 3 accounts including Marmur Medical, MM Skincare Dr. Ellen Marmur’s personal instagram account
Conduct daily engagement across all profiles, including interacting with patient content, partner accounts, and industry conversations
Support the Social Media Agency with on-site content capture and activation of social media plan and content calendar
Identify and escalate patient-related inquiries or sensitive comments in accordance with HIPAA guidelines and practice policies
Support new product development initiatives for MMSkincare, from concept through launch
Maintain, foster and grow existing B2B partner relationships and identify, evaluate and execute local B2B partnerships, sponsorships, and influencer collaborations
Prepare and deliver monthly sales-performance and KPI reporting using the consolidated spreadsheet
Support the clinic manager with backend business operations to ensure a best-in class patient journey
Respond, resolve & track customer service inquiries and issues in a timely manner
Monitor MMSkincare sales performance and to ensure the business is meeting monthly and annual financial goals and KPIs
Monitor comments, DMs, and mentions across platforms and respond in a timely, brand-appropriate manner

Requirements

Post-Secondary Degree in Marketing, Business, or related field
2-3 years prior marketing experience (agency, brand, or in-house)
Excellent written communication and copywriting ability; strong command of brand voice and tone
Demonstrated proficiency with social media management, community management, and content creation
Proficiency in content creation tools including Adobe Creative Suite, CapCut, Canva, or equivalent
Experience using native platform analytics and/or tools such as HubSpot Social, Sprout Social, Later, or similar
Familiarity with HIPAA considerations as they apply to social media and patient content
Highly organized with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
Collaborative and professional, with strong interpersonal skills for working alongside HCPs, physicians and clinical staff
Culturally aware and trend-savvy; actively monitors emerging trends both in popular culture and within the dermatology and medical aesthetics space
Self-motivated and reliable; able to work independently and manage time effectively in a hybrid environment
Based in or able to work from New York City
Bonus: experience in skincare, beauty, or the medical/aesthetics industry
Submit resume, a brief cover letter, and links to a content portfolio demonstrating your work

Skills

Marketing
Operations
Social Media Management
Content Creation
Copywriting
Brand Stewardship
Community Management
Customer Service
Business Strategy
Adobe Creative Suite
CapCut
Canva
HubSpot Social
Sprout Social
Later

Location

New York, NY

Work Type

Full-time
On-site
Hybrid

Experience Level

2-3 years prior marketing experience

Education Level

Post-Secondary Degree in Marketing, Business, or related field

Salary/Compensations

$75K-85K

About the Company

Marmur Medical is a premier dermatology and cosmetic skin care practice located in the heart of Manhattan.
Founded and led by Dr. Ellen Marmur — a board-certified dermatologist, scientist, author, and media personality — the practice is widely regarded as one of the most distinguished in New York City and beyond.
Dr. Marmur is a former Chief of Dermatologic & Cosmetic Surgery at Mount Sinai Medical Center and the author of the acclaimed book Simple Skin Beauty.
She has been featured in Vogue, The New York Times, NBC, CNN, and countless other national media outlets as a trusted voice in dermatology, innovation, and skincare science.
Her approach blends rigorous medical expertise with a deep commitment to patient care, natural results, and skin health for life.
Joining Marmur Medical means contributing your creativity and skills to a practice that genuinely matters, where great content connects real patients with exceptional care.