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About the Role
As a Principal Forward Deployed Engineer (FDE) at Atlassian, you’ll be at the forefront of applied AI, working directly with customers and cross-functional teams to deliver innovative, AI-powered solutions. The FDE team partners with top organizations across industries, helping them leverage Atlassian’s AI capabilities to solve complex, real-world problems. You’ll collaborate with product, engineering, and design, rapidly growing your technical and domain expertise while making a tangible impact on business outcomes. This is a high-visibility, high-impact role for those who thrive in fast-paced, ambiguous environments and are passionate about shaping the future of AI-powered teamwork.
Responsibilities
- Lead the design, development, and deployment of AI/ML-powered solutions tailored to customer needs.
- Architect and implement robust application integrations using Python, JavaScript, or similar languages, with a focus on APIs, microservices, and enterprise-scale systems.
- Drive data-driven solution development by analyzing complex datasets to extract insights and inform product direction.
- Champion the adoption of AI-augmented workflow automation within customer environments, maximizing business value and operational efficiency.
- Oversee the end-to-end deployment of AI solutions into production, ensuring continuous evaluation, monitoring, and improvement.
- Navigate risk and compliance requirements, including AI risk assessment, data privacy (GDPR), and regulatory frameworks.
- Mentor and guide junior engineers, fostering a culture of innovation, collaboration, and continuous learning.
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders, creating concise artifacts for peers, partners, and leadership.
- Align technical solutions with business objectives, setting a clear vision for technological progress and measurable results.
Requirements
- 10+ years of experience in backend software development.
- 5+ years of experience delivering impactful AI/ML solutions in production environments, including experience as a founding or forward-deployed engineer in 0-to-1 product development.
- Deep expertise in applied AI/ML, including generative AI, LLMs, and agent-based frameworks.
- Proficiency in Python, JavaScript, or similar languages, and experience with APIs, microservices, and enterprise integration.
- Demonstrated ability to solve complex, ambiguous problems and thrive in rapidly changing environments.
- Strong communication and collaboration skills, with experience influencing cross-functional teams without formal authority.
- Experience with AI risk assessment, data privacy, and compliance (e.g., GDPR).
- Strategic and innovative thinking, with a track record of aligning technical solutions to business goals.
- Experience with Atlassian Intelligence, Rovo AI, or AI-powered Atlassian features.
- Familiarity with regulated industries (e.g., finance, healthcare).
- Experience deploying AI solutions to complex production systems at scale.
- Prior experience mentoring or leading engineering teams.
Skills
- AI/ML
- Generative AI
- LLMs
- Agent-based frameworks
- Python
- JavaScript
- APIs
- Microservices
- Enterprise integration
- Data analysis
- Workflow automation
- AI risk assessment
- Data privacy
- GDPR
- Communication
- Collaboration
- Influencing
- Strategic thinking
- Innovative thinking
- Atlassian Intelligence
- Rovo AI
- AI-powered Atlassian features
- Regulated industries
- Production systems deployment
- Mentoring
- Team leadership
Location
- Remote (UK)
Work Type
- Remote
Experience Level
- Principal
- 10+ years of experience in backend software development
- 5+ years of experience delivering impactful AI/ML solutions in production environments
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
- To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
- In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.