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About the Role

As an AM2, you will own the end-to-end commercial relationship for approximately 200 SMB merchants, focusing on protecting existing transaction margin and driving growth through consistent servicing, retention, and selling. This role requires strong structure and prioritization skills to manage a high-volume book of business.

Responsibilities

Engage and collaborate with the immediate team.
Contribute to solutions and suggest efficiencies.
Exercise judgment on issues of importance.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Prioritize work and ensure task completion guided by policies and procedures.
Be the single point of contact for your merchants, owning commercial outcomes end to end.
Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book.
Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.

Requirements

1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.
Skilled in customer and commercial conversations — building trust, identifying needs and converting the right opportunities without losing customer focus.
Comfortable using AI, data and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once.
A reliable team collaborator who keeps records, pipeline and follow-ups accurate and aligned with internal stakeholders.
Customer-facing, account-servicing or relationship-management experience.

Skills

AI-powered tools
Customer and commercial conversations
Data analysis
Sales
Relationship management

Location

Remote

Work Type

Hybrid

Experience Level

Entry Level
Mid-Level

Education Level

Bachelor's degree

Benefits

Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing.
Generous paid time off.
Healthcare coverage for you and your family.
Resources to create financial security.
Support for mental health.

About the Company

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
We are committed to building an equitable and inclusive global economy.

Equal Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
PayPal will provide reasonable accommodations for qualified individuals with disabilities.