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About the Role
As an AM1 on the SMB team, you will own the end-to-end commercial relationship for approximately 80 higher-value SMB merchants. Your role involves proactively identifying opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin. This is a role for someone seeking ownership, from spotting growth opportunities to resolving complex merchant issues.
Responsibilities
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures.
- Act as the single point of contact for merchants, owning commercial outcomes end to end.
- Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
- Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
- Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk.
- A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.
Skills
- AI-powered tools
- Analytical skills
- Commercial data analysis
- Cross-sell
- Upsell
- Wallet-share growth
- Risk assessment
- Problem-solving
- Relationship management
- Forecasting
- Account planning
Location
- Remote
Work Type
- Hybrid
Experience Level
- 3+ years
- 5+ years
Education Level
- Bachelor's degree
Benefits
- Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support for mental health
About the Company
- PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
- PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
- We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
- We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
- Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
- We strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
- We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve.
Equal Opportunity
- PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
- In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.