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About the Role
Sephora is seeking individuals to join their team and contribute to their mission of championing a world of inspiration and inclusion where everyone can celebrate their beauty. This role involves actively managing key retail operations and contributing to a positive customer and employee experience.
Responsibilities
- Manage customer satisfaction and feedback.
- Oversee staff productivity and engagement.
- Ensure stock availability and replenishment efficiency.
- Maintain compliance with operational routines.
- Monitor turnover against targets.
- Drive development of the category.
- Control retail key figures including MS, IPT, AVB, CR, and number of services.
- Conduct inventory on schedule.
- Manage sickness quote and employee turnover.
- Provide short services in all departments.
- Support beauty classes.
- Ensure product presentation aligns with visual merchandising specifications.
- Maintain assortment and merchandise.
- Ensure the sales floor is fully stocked and prepare products for sale.
- Clean furniture and products on the sales floor.
- Manage warehousing and stocking of goods.
- Support conversion/construction of merchandising updates.
- Carry out inventories.
- Operate the cash register.
- Perform additional tasks related to daily business.
Requirements
- Comparable experience or interest in the beauty, cosmetics, retail, fashion, or gastronomy sector.
- First experience in retail and in advising and dealing with customers.
- Excellent communication skills with customers.
- Good knowledge of the beauty industry & trends.
- Fluent in English or native language of the country.
- Acts people oriented.
- Shows creativity and drives innovation.
- Strives for excellence.
- Possesses entrepreneurial spirit & mindset.
Skills
- Communicative
- Reliable
- Organized
- Team spirit
- Open manner
- Motivating manner
- Friendly manner
- Excellent communication skills
- Good knowledge of the beauty industry & trends
Location
- France
- Germany
- Switzerland
- Sweden
- Denmark
Work Type
- Full-time
Experience Level
- Entry-level
- Experienced
Benefits
- Community where authenticity is embraced
- Culture of empowerment, learning & growth
- Tools, space, and opportunity to learn, innovate, and lead
- Work that brings fulfillment
- Opportunity to delight clients and inspire the industry
About the Company
- Sephora is a beauty retail company founded in 1969 in France, part of the LVMH Group since 1997.
- Sephora disrupts the prestige beauty retail industry with a mission to champion a world of inspiration and inclusion.
- Operates in 35 countries with 56,000 employees.
- Connects customers and beauty brands within a passionate beauty community.
- Offers a curated selection of nearly 500 brands and its own label, Sephora Collection.
- Sells fragrances, makeup, hair care, skincare, and more.
Equal Opportunity
- Sephora celebrates diversity and is committed to creating and fostering an inclusive environment for everyone.