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About the Role
The Retail Sales Lead Worker coordinates store operations, supporting and training utility workers and cashiers. They assign daily tasks, ensure preparations are complete, and guide the team in delivering superior guest service. This role serves as an example for other retail workers, consistently exceeding expectations, providing outstanding customer service, and effectively resolving guest issues while maintaining a professional and enthusiastic atmosphere in management's absence.
Responsibilities
- Perform all Sales Associate and General Utility Worker duties
- Hold pre-shift meetings to ensure team awareness of daily tasks, VIPs, Be the Difference & Safety of the day, and other information for successful operations
- Act as a concierge resource for guests, demonstrating extensive knowledge of the surrounding areas
- Ensure all guests are greeted upon entering the store
- Train Sales Associates and General Utility Workers to develop a team of customer service-focused professionals
- Ensure smooth operations and effective customer relations issue resolution in the manager's absence
- Respond directly to and resolve all customer complaints efficiently, immediately, and professionally
- Maintain an inventory of stock, noting out-of-stock items or potential shortages
- Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
- Complete monthly safety inspections and file incident and injury reports
- Ensure store cleanliness and a pleasant atmosphere at all times
- Collect and compile daily cash and sales data using Microsoft Excel and various Point of Sales and Property Management System software programs
- Lead nightly close-out procedures and balance cash with daily sales at the end of the shift
- Perform nightly audits of cashier documentation
- Assist management in scheduling employees according to labor budgets and assigning work tasks
- Assist with hiring General Utility Workers and Sales Associates
- Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper labor transfer, and timely weekly reporting
Requirements
- Previous retail experience preferred
- Mathematical skills required for sales reports and audits
- Must be of legal age to work with alcohol
- Must provide proof of having earned a responsible alcohol training and certification program where applicable
- Must be flexible and willing to work a rotational schedule with rotational days off, including weekends and holidays
- Must be fluent in the native language, both spoken and written
- Must be computer literate in MS Office programs
- Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
- Must be well-groomed and maintain a high level of professionalism
- May have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing
- May require uniforms and/or usage of Personal Protective Equipment (PPE)
Skills
- Customer service
- Team training
- Inventory management
- Merchandise ordering
- Cash handling
- Sales reporting
- Scheduling
- Payroll processing
- MS Office proficiency
- POS system operation
- Property Management System operation
Work Type
- Full-time
Salary/Compensations
- $27.00 to $27.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Work/life resources
- Retirement savings plans (401(k))
- Paid days off
- Parental leave
- Disability coverage
About the Company
- Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
- The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
- We believe a career should develop your talents, fuel your passions, and empower your professional growth.
- Our focus is helping you reach your full potential.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
- We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
- We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.