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About the Role

Johnson Controls, a global leader in thermal management and building systems, helps customers improve energy productivity, reduce emissions, and operate with precision in critical industries like data centers and healthcare. For over 140 years, we've delivered performance where it matters, backed by advanced technology and a strong field organization.

Responsibilities

Coordinate installers and subcontractors for installation jobs.
Organize and schedule all installations from customer contact to contract closing.
Make initial customer contact within 48 hours of job booking.
Communicate with internal and external customers regarding installation site readiness.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary software.
Create job packets with all pertinent installation details and required forms.
Track and verify on-time delivery of all materials needed for installations.
Update the Installation Portal with installation progress information.
Facilitate timely job closeout by processing paperwork and maintaining communication.
Assist with other administrative tasks as directed by supervisor.

Requirements

Report into the Long Island City, NY office daily.
High School Degree or equivalent.
At least 3 years of customer service and scheduling experience.
Strong organizational skills.
Ability to communicate in a professional business manner.
Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
Excellent written and verbal communication skills.
Ability to manage several tasks simultaneously.
Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

Skills

Customer Service
Scheduling
Microsoft Office (Outlook, Excel)
Written Communication
Verbal Communication
Organization
Multi-tasking

Location

Long Island City, NY

Work Type

On-site
Full-time

Experience Level

3+ years

Education Level

High School Degree or equivalent

Salary/Compensations

$28 - $33 per hour

Benefits

Competitive benefits package

About the Company

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
We help customers use energy more productively, reduce carbon emissions, and operate with precision and resilience.
We serve rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters.
We are backed by advanced technology, lifecycle services, and an industry-leading field organization.

Equal Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
If you are an individual with a disability and you require an accommodation during the application process, please visit here.