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About the Role
As the Fraud Product and Operations Lead, you will work with a team focused on identifying, investigating, and preventing fraud across the Scene+ loyalty ecosystem. You will analyze fraud journeys, identify emerging risks and patterns, and strengthen controls, processes, and technologies that protect loyalty redemptions while balancing fraud prevention with the member experience. You will also contribute fraud expertise to the design of scalable, well-structured solutions aligned with our Fraud Target Operating Model (fTOM), helping Scene+ evolve its fraud capabilities as the program continues to grow.
Responsibilities
- Review fraud reported adjustments to identify anomalies that require further investigation.
- Review suspicious activity to prevent potential fraud.
- Action escalated cases that are reported by members.
- Manage and maintain fraud detection and prevention systems.
- Monitor and analyze suspicious activities, providing timely responses to fraud alerts.
- Collaborate with the security team to enhance fraud prevention measures.
- Assess performance of established rules and filters and re-configure as and when required to reduce false positive rates and identify suspicious activity proactively.
- Interpret fraud trends, behavioral signals, and operational data to uncover root causes and patterns.
- Recommend targeted controls, new rules, and AI features that reduce losses, optimize customer experience, and support data-driven decision-making across delivery, risk and technology teams.
- Analyze accounts and transactions to identify and predict risky behavior that could result in losses and implement preventative measures to address rising fraud concerns to cover an increasingly large and complex landscape of member journeys.
- Work closely with other departments such as Cybersecurity, Legal and Member services as well as partner fraud departments to resolve fraud issues in a timely and efficient manner.
- Leverage automation within the fraud day-to-day monitoring as well as within the fraud prevention platform to streamline investigative workflows, reporting and enhance fraud monitoring capabilities.
- Contribute to the enhancement of the fraud operational playbook on a regular basis and ensure it is in alignment with all impacted parties.
- Adhere to set IT security policies and procedures.
Requirements
- Experience working with fraud prevention platforms, including configuring rules, monitoring performance, and managing or improving fraud detection processes.
- Understanding of fraud operations and how to investigate suspicious activity, identify patterns, and translate emerging risks into practical prevention strategies.
- Strong analytical and technical skills with a curiosity to dig into data and fraud journeys to uncover root causes, understand behaviours, and prevent recurring issues.
- Strong problem-solving skills and comfort using data to inform decisions and improve controls.
- Ability to balance fraud prevention with the member experience, bringing sound judgment, urgency, and empathy to work.
- Ability to manage competing priorities.
- Ability to collaborate with technical and nontechnical stakeholders.
- Ability to translate complex fraud risks and findings into clear recommendations.
Skills
- SQL (asset)
- Python (asset)
- Certified Fraud Examiner (CFE) accreditation (asset)
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $100,000 - $130,000 per year
Benefits
- Comprehensive benefits package
- Performance-based bonuses
- Discounted rates on mortgages, banking, movies, and more
About the Company
- Scene+ fosters an entrepreneurial spirit driving its mission to make tomorrow even more rewarding for its members.
- Scene+ is a unique joint venture between Cineplex, Empire, and Scotiabank, with a network of partners, delivering unparalleled rewards and experiences for almost 20 years.
- The company's focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience.
- Data is the engine powering Scene+'s growth strategy and its journey to becoming Canada’s most beloved loyalty program, used to provide personalized rewards and create meaningful connections with members.
- Scene+ cultivates an innovative and collaborative environment guided by its values: Member Focus, Teamwork, Continuous Improvement, Integrity, Results Driven, and Passion.
Equal Opportunity
- Scene+ is committed to diversity, equity, and inclusion.
- The company strives to integrate diversity, equity, and inclusion values into everything they do, from partners and offers to teams and interactions.
- Scene+ welcomes and appreciates candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.