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About the Role

As a Flight Coordinator for dnata Catering, your primary responsibility is to ensure all customer menu specifications, equipment requirements, and service standards are accurately executed prior to aircraft loading. This role focuses on detailed verification of meals, beverages, and onboard equipment against the boarding bill and airline specifications to ensure compliance with quality, safety, and presentation standards. You will work closely with airline account management, production, and dispatch teams to support timely and accurate order fulfillment while maintaining strong attention to detail and documentation. Your customer-focused mindset, organization, and ability to adapt to last-minute changes help ensure seamless operations and consistent service delivery.

Responsibilities

Provide excellent customer service daily.
Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures.
Check all meals to ensure accuracy of menu specifications and meal counts.
Constantly on the move in an out of the office and on an aircraft.
Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field.
Other duties as assigned.
Coordinating with airline clients and ensuring efficient delivery logistics.

Requirements

Must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats.
Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors.
Proficient in Microsoft Office applications, including Excel.
Proficiency in Microsoft Office.
Must have driver’s license.
Must meet all applicable state and local food handler certification requirements for the work location (Texas requires a Food Handler Certificate within 60 days of hire).
The ability to meet requirements necessary to obtain a Port Authority, TSA and CBP badge is a required.
Must have excellent attention to detail.
Must be able to multi-task.
Must be able to read and write in English.
Flexibility (different shifts - night, weekends, holidays).
Ability to lift and push heavy objects, racks, etc.
Ability to work in a fast-paced environment.
Work safely to prevent accidents to self and coworkers.
Applicants must be legally authorized to work in the United States at the time of application and throughout their employment without current or future sponsorship from dnata Catering USA.

Skills

Excellent communication skills
Flexibility
Customer relationship building
Customer-centric solutions
Decision-making
Urgency
High energy
Enthusiasm
Attention to detail
Multitasking

Location

Texas

Work Type

Full-time

Experience Level

Two – three years of progressive customer service experience

Education Level

High school diploma or GED

Benefits

401(k)
Healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift

About the Company

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
To be the word's most admired air and travel provider
We Are Safe
We Are Future Thinkers
We Play To Win
We Respect Everyone and Work As A Team

Equal Opportunity

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Notice Regarding Background Checks (State Law Disclosures)
California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.