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About the Role

The Canadian Chamber of Commerce is seeking an entrepreneurial and service-oriented coordinator to support the development and delivery of programs and initiatives that strengthen its network of over 400 chambers of commerce across Canada. This highly collaborative role combines national program coordination, member services, stakeholder engagement, and operational support, helping to translate strategic priorities into practical programs for local business communities. A key focus will be the national AI adoption initiative, coordinating its implementation and supporting participating chambers.

Responsibilities

Support the development and implementation of national programs and initiatives that create value for chambers of commerce and their local business communities.
Coordinate the implementation of national AI adoption initiative, including timelines, deliverables and priorities across multiple program workstreams, internal teams and external partners.
Build and maintain strong working relationships with chambers of commerce across Canada, supporting their participation in national Chamber programs and initiatives.
Develop practical playbooks, templates, project management tools and other resources that enable chambers to deliver programs effectively.
Capture lessons learned and continuously improve program design and delivery.
Work collaboratively across Canadian Chamber teams to support integrated program delivery.
Support the preparation of meetings, partner updates, and implementation materials.
Support other Chamber Network Engagement programs and strategic initiatives as required.
Monitor implementation progress, identify emerging challenges and work collaboratively with stakeholders to develop practical solutions.
Coordinate monitoring and evaluation activities alongside program research and evaluation partners.
Support the collection and analysis of program data, participant feedback, and success stories.
Translate program data and stakeholder feedback into practical recommendations.
Support impact reporting and other reporting requirements for partners.
Maintain effective systems for tracking activities, milestones, participation and program outcomes.
Support initiatives designed to strengthen engagement, collaboration and connectivity across the Chamber Network.
Maintain a strong customer-service orientation, proactively identifying opportunities to improve the experience of chambers.
Support the accuracy and integrity of Chamber Network membership and stakeholder records.
Support invoicing and membership renewal follow-up processes.
Support Finance processes, including accounts receivable follow-up and collections.
Conduct research and develop target lists of prospective Chamber Network members, program participants, partners and sponsors.
Provide other administrative and operational support to the Chamber Network Engagement team as required.

Requirements

Three (3) to five (5) years of relevant experience in project or program coordination, stakeholder engagement, member services, economic development, business associations, innovation programs or a related field.
Demonstrated experience coordinating complex projects involving multiple organizations, stakeholders, partners or workstreams.
Strong project management and organizational skills, with demonstrated ability to manage competing priorities, timelines and deliverables.
Excellent relationship-building and stakeholder engagement skills, with a strong customer- and member-service orientation.
Experience supporting partners, members, clients or other stakeholders through program implementation.
Familiarity with chambers of commerce, business associations, economic development organizations, innovation hubs, accelerators, consultancies, startups or similar organizations is an asset.
Experience supporting small businesses, entrepreneurship, technology adoption or innovation initiatives is a strong asset.
Understanding of artificial intelligence and Canada’s innovation ecosystem is an asset.
Strong analytical skills and ability to use data, feedback and operational insights to support continuous improvement.
Demonstrated ability to work collaboratively across teams and organizations without direct reporting authority.
Ability to operate with initiative and sound judgment in a fast-paced environment while managing multiple concurrent projects.
High degree of professionalism, diplomacy, adaptability and attention to detail.
Advanced proficiency in Microsoft Office applications.
Previous experience with CRM platforms, preferably HubSpot, is an asset.
Experience with Monday.com or similar project management platforms is an asset.
Superior oral and written communication skills.
Ability to travel periodically within Canada.

Skills

Project coordination
Program coordination
Stakeholder engagement
Member services
Economic development
Business associations
Innovation programs
Complex project coordination
Project management
Organizational skills
Relationship-building
Customer service orientation
Member service orientation
Program implementation support
Artificial intelligence understanding
Canada's innovation ecosystem understanding
Analytical skills
Data utilization
Feedback analysis
Operational insights
Continuous improvement
Collaboration
Initiative
Sound judgment
Professionalism
Diplomacy
Adaptability
Attention to detail
Microsoft Office proficiency
CRM platforms
HubSpot
Monday.com
Project management platforms
Oral communication
Written communication

Location

Ottawa
Montreal
Toronto

Work Type

Hybrid
Remote (Toronto, initially)

Experience Level

3-5 years relevant experience

Education Level

Postsecondary education in business administration, project management, communications, public administration, economic development or a related discipline.
Equivalent combination of relevant education and professional experience may be considered.

Salary/Compensations

$80,000 - $85,000

Benefits

Advancement Opportunities
Comprehensive Benefit Package and Wellness Program covered by the Chamber at no cost to employees
Competitive vacation
A defined pension plan starting after one (1) year of service
Compressed-work week during the summer

About the Company

The Canadian Chamber of Commerce is Canada’s largest and most activated business network, representing nearly 400 chambers of commerce and boards of trade, and more than 200,000 businesses of all sizes, across every sector and every region of the country.
We work tirelessly on our vision to build a Canada of thriving business opportunity, a strong economy and a better life for all.
Our mission is to drive change, partner broadly and be the undisputed champion and catalyst for the future of business success.
Our power lies in connection. We believe that while governments can set the direction of our country, business leaders drive its progress.
Through our unparalleled network, we create opportunities for businesses to learn, collaborate, and grow.
Together, we turn ideas into action through policy leadership, market insights, inspiring events, and business services that help businesses succeed and Canada thrive.
Working at the Canadian Chamber means helping shape the policies, partnerships, and innovations that support business-building, community-building, and nation-building.

Equal Opportunity

The Canadian Chamber of Commerce is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Accommodations will be made available to applicants with disabilities upon request during the recruitment process.
Our goal is to be a diverse workforce that is representative, at all job levels, of all segments of society.
We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce and we are committed to building a team that represents a variety of backgrounds, perspectives and skills, where equal employment opportunities are available to all applicants and teammates.
All aspects of employment including the decision to hire will be based on merit, competence, performance and business needs.