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About the Role
Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation.
Responsibilities
- Directs the operations team on daily equipment setups and strikes.
- Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
- Mentors and supervises operational staff to provide outstanding customer service, ensuring room sets are completed according to company standards.
- Establishes excellent working relationships with hotel/venue staff and executives, team members, neighboring locations and all vendors.
- Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
- Attends operational venue meetings such as daily stand-up meetings with venue operations staff.
- Promotes a healthy and safe working environment at all times, ensures HSE guidelines are properly implemented, and provides feedback on HSE issues.
- Ensures inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
- Manages on-site equipment inventory and sources internal gear from other locations before subrenting externally.
- Ensures all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- Keeps inventory in good working condition and acts quickly to have gear repaired as necessary.
- Researches and remains current on new technology and equipment to purchase.
- Maintains a positive employee relations environment for all team members.
- Manages staff to support business growth and accomplish organizational goals.
- Provides focused and continued coaching to develop team members' skills.
- Manages HR activity including selection, performance management, and training and development.
- Portrays a polished, professional image and ensures the team adheres to the same standards.
- Supports property-wide training programmes including Safety, Educational and Employee Enhancement programmes.
- Recommends team members for additional training opportunities as needed.
Requirements
- High School Diploma, or equivalent is required.
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- Working knowledge of audio visual equipment in a live show environment
- Experience handling pre-planning and operations of large audio visual events
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
Skills
- Audio visual
- Supervisory
- Live show environment
- Pre-planning
- Operations
- Computer hardware
- Computer software
- Internet
- Microsoft Office
- Leadership
- Customer satisfaction
Experience Level
- 3+ years of audio visual experience
- 1+ years of supervisory experience
Education Level
- High School Diploma, or equivalent
- Bachelor’s degree is preferred