Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Engagement Manager role.
Rezi rewrites your resume against OneTrust's job description. Free.
Tailor your resume to this Engagement Manager role.
Rezi rewrites your resume against OneTrust's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Engagement Manager posting at OneTrust — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Engagement Manager posting at OneTrust — free, in seconds.
About the Role
As an Engagement Manager, you are the senior delivery sponsor for strategic customer engagements. You provide governance, executive alignment and escalation leadership across complex implementations so customers can achieve value faster and with fewer delivery risks. You work alongside Project Managers, Customer Success, Services Sales and partners to keep delivery aligned to scope, product capability, business outcomes and account strategy. You do not own day-to-day project management, adoption or renewals. Your role is to bring senior judgement, executive presence and cross-functional leadership where it matters most.
Responsibilities
- Act as the senior delivery sponsor for strategic and complex customer engagements.
- Lead executive governance across assigned accounts, including Steering Committees, governance forums and senior stakeholder reviews.
- Identify delivery, commercial and relationship risks early, and drive clear action to contain them.
- Lead major escalations and support recovery planning on at-risk engagements, balancing customer outcomes, delivery feasibility and margin discipline.
- Provide continuity across Professional Services delivery, expansion activity and renewal planning on strategic accounts.
- Partner closely with Project Managers to support delivery decision-making without taking over day-to-day project execution.
- Work with Customer Success and Sales to align delivery plans with account priorities, customer outcomes and growth opportunities.
- Support services shaping for large or strategic opportunities by bringing delivery insight into scoping, governance and execution approach.
- Serve as the senior OneTrust delivery point of contact for partner-led programs, ensuring clear governance, escalation paths and working models.
- Coach delivery teams on executive communication, stakeholder management and escalation prevention.
- Contribute to continuous improvement initiatives across Professional Services by sharing lessons learned, delivery patterns and practical recommendations.
Requirements
- 6+ years’ experience leading Professional Services, enterprise software delivery, or strategic consulting roles supporting complex customer implementations.
- Strong experience working with complex enterprise customers in fast-moving, high-accountability delivery environments.
- Proven ability to lead senior stakeholder conversations, including executive and C-suite audiences.
- Experience handling major escalations and driving recovery actions across cross-functional teams.
- Strong commercial judgement, with the ability to balance customer value, delivery risk and margin considerations.
- Excellent communication, influencing, presentation and negotiation skills.
- Strong understanding of enterprise delivery governance and how to translate business outcomes into practical delivery decisions.
- Experience building effective working relationships across services, sales, customer success, product and partner teams.
Skills
- Domain depth in one or more OneTrust solution areas such as Privacy, AI Governance, Risk or CMP is preferred.
- Relevant programme, project or agile certifications such as PMP, PRINCE2, MSP or Agile are beneficial.
Location
- Office-first culture, encouraging three days a week in office for most roles
Work Type
- Office-first culture
Experience Level
- 6+ years’ experience
Education Level
- Bachelor’s degree in a relevant discipline, or equivalent practical experience
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
About the Company
- OneTrust’s mission is to enable innovation through the responsible use of data and AI.
- We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible.
- This led us to develop the first technology platform for responsible data use in 2016.
- Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like.
- OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale.
- Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Equal Opportunity
- OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.