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About the Role

We are looking for an ambitious and highly organised B2B Senior Account Manager to join our Financial Services team in VCCP Roar. You will manage the day-to-day operation and delivery of integrated communications projects for financial clients, understanding their business and needs to deliver to the highest standards.

Responsibilities

Manage the day-to-day operation and delivery of integrated communications projects.
Ensure day-to-day communication with clients via phone and email.
Attend meetings and produce accurate contact reports within 48 hours.
Implement creative solutions to satisfy client briefs.
Develop creative briefs.
Gatekeep the overall quality of work before presenting to clients.
Act as a brand guardian.
Develop close, long-term client relationships.
Implement planning and control mechanisms, including creative briefs, schedules, and status reports.
Ensure efficient production processes, planning workflow requirements, and liaising with the studio and client.
Evaluate creative work against the brief and on its own merits.
Champion client comments within the Creative Department.
Demonstrate conceptual thinking ability by identifying key issues and developing solutions.
Ensure all creative output is reviewed by senior management before client delivery.
Source and estimate appropriate print and production material.
Accurately cost estimate and agree realistic timing plans for digital and video concepts.
Cost projects, ensuring efficient purchase processes and updating monthly projections.
Liaise with suppliers or internal departments to ensure delivery of requirements.
Present work to clients.
Identify when to involve Directors in client business.
Keep Directors updated on client business status.
Assist Directors in costing projects.
Produce client case studies for new business presentations.
Motivate and manage your Account Executive.
Identify training requirements for your Account Executive.
Ensure annual and quarterly reviews are undertaken for your Account Executive.
Review your Account Executive for PRP purposes every six months.
Provide assistance in the development of new business presentations.
Identify networking opportunities.
Identify new business opportunities with new or existing clients.
Keep up-to-date with work undertaken by VCCP Roar.
Constantly learn about and stay up-to-date with developments in the financial services market.
Produce weekly profitability reports to ensure project profitability.
Get involved with projects outside of your day-to-day role.
Stay up-to-date with latest digital developments, including production aspects.
Identify appropriate entertainment or events for clients.

Requirements

Minimum 4 years commercial experience, with at least one year at Account Manager level or 3 years as a Marketing Executive in a Marketing Department of a financial services company on the client side.
Good understanding of the financial services market, with some relevant experience working with a financial services organisation.
Good understanding of digital, design, marketing, production techniques and agency systems and procedures.
Highly developed interpersonal, teamwork and relationship management skills.
Effective oral and written communication, presentation, and negotiation skills.
Ability to make decisions and resolve problems quickly and effectively.
Strong organisational skills to ensure smooth flow of work through agency.
Time management and the ability to determine priorities and delegate effectively.
Ability to motivate colleagues and clients.
Tact, diplomacy, maturity in relating and interacting with people at all levels.
Discretion exercised and organisational impact is moderately high.
Understanding of commercial priorities and competent in negotiating.
Must be articulate, curious, proactive, and thrive in a fast-paced environment.
Must be a natural self-starter.
Must be able to work as part of a team across a range of disciplines.
Must have an understanding of client brand, business, and products.
Must build and maintain high standards of executional work.
Must proactively manage projects efficiently, to agreed budgets and timings.
Must build a good working rapport with key client contacts and other agencies.
Must challenge clients and push boundaries with creativity and innovation.
Must be positive at all times and help find solutions.
Must complete a Criminal Records Declaration.
May be required to verify declaration with a basic DBS check, Adverse Finance and ID check for roles in finance, HR, Legal, IT or senior management.

Skills

Integrated communications project management
Client relationship management
Creative brief development
Brand guardianship
Financial services market understanding
Digital, design, marketing, and production techniques
Agency systems and procedures
Interpersonal skills
Teamwork
Communication skills
Presentation skills
Negotiation skills
Problem-solving
Organisational skills
Time management
Delegation
Motivation
Tact
Diplomacy
Commercial awareness
Conceptual thinking
New business development support
Profitability reporting
Digital developments

Location

North America
EMEA
APAC

Work Type

Full-time
Integrated

Experience Level

Senior Account Manager
Account Manager
Marketing Executive

About the Company

VCCP is the global challenger network for challenger brands.
With over 1,500 people across 13 offices in North America, EMEA and APAC, VCCP challenges convention to create value for ambitious organisations.
VCCP integrates specialists from strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond.
Founded on principles of simplicity, collaboration and un-preciousness.
Clients include Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark and Co-op.
VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles.
The FS part of VCCP Roar is an award-winning specialist, full service agency for financial and professional services.
VCCP Roar is passionate about transforming financial services and turning the complex into the compelling to create deeper, more meaningful relationships between brands and their audiences.

Equal Opportunity

VCCP believes that DE&I is about creating a strong culture of inclusion where everyone can thrive and be their authentic self.
VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.
If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.