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About the Role
Sartiano’s at the Mercer hotel is seeking a Senior F&B Manager to lead morning operations (6:00 AM - 4:00 PM), focusing on exceptional breakfast and lunch experiences. This role oversees café and dining room services, In-Room Dining, and drives guest satisfaction through team leadership and hands-on training, upholding Sartiano’s standards of warm, polished, and excellent hospitality.
Responsibilities
- Ensure all guests receive an elevated, memorable dining experience across breakfast, lunch, café, dining room, and In-Room Dining service.
- Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels.
- Cultivate a welcoming and luxurious atmosphere in alignment with Sartiano’s and the hotel’s brand and standards.
- Anticipate guest needs and proactively engage with hotel guests, members, and restaurant guests to ensure a personalized and seamless experience.
- Oversee daily morning and daytime service operations from 6:00 AM–4:00 PM, including breakfast in the café, lunch in the café and dining room, and In-Room Dining for hotel guests.
- Lead and supervise the front-of-house, ensuring proper staffing, station coverage, service flow, and adherence to operational standards.
- Coordinate closely with the kitchen, bar, hotel, and In-Room Dining teams to ensure seamless communication and timely execution of all orders and services.
- Monitor and maintain the cleanliness, ambiance, and readiness of the dining area and café throughout service.
- Ensure the café and dining room are fully prepared for each service, including opening procedures, mise en place, service stations, guest areas, and overall presentation.
- Monitor In-Room Dining operations to ensure orders are accurate, timely, properly presented, and delivered according to hotel standards.
- Lead by example and foster a culture of hospitality, accountability, teamwork, and professionalism.
- Train, coach, and develop front-of-house employees on service standards, menu knowledge, hotel procedures, and guest engagement.
- Conduct pre-shift meetings and provide ongoing feedback and coaching to ensure consistent execution and service excellence.
- Support onboarding and training of new team members, ensuring they understand Sartiano’s service expectations and operating procedures.
- Ensure compliance with all health and safety regulations.
- Maintain the integrity of the restaurant's brand by enforcing Sartiano’s service standards and expectations for presentation, professionalism, and hospitality.
- Ensure all service, cleanliness, grooming, and presentation standards are consistently maintained.
- Complete and communicate all required opening, closing, and shift-management procedures, including documenting operational issues and communicating relevant information to leadership.
- Review and approve employee timecards each pay period, make necessary timecard edits and corrections.
Requirements
- 2+ years of supervisory or management experience in a high-end restaurant, hotel, café, or hospitality environment.
- Strong understanding of breakfast and lunch restaurant operations, with experience overseeing multiple service areas preferred.
- Exceptional communication, leadership, and team-building skills, with the ability to train, coach, and motivate a diverse front-of-house team.
- Highly service-oriented with a genuine passion for hospitality and a demonstrated ability to anticipate guest needs and resolve concerns with professionalism and discretion.
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Strong knowledge of NYS sanitation regulations and food handling.
Skills
- Leadership
- Team-building
- Training
- Coaching
- Motivating
- Communication
- Guest service
- Problem-solving
- Organization
- Detail-oriented
- NYS sanitation regulations
- Food handling
Location
- New York
Work Type
- Full-time
Experience Level
- 2+ years of supervisory or management experience
Benefits
- Medical, Dental, Vision insurance
- 401k with Employer match
- Commuter benefits
- PTO + Paid Sick Leave
- Daily family meal provided
- On going education of food and beverage trainings
- Career development
About the Company
- Sartiano’s at the Mercer hotel is a high-end dining establishment focused on delivering exceptional hospitality.