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Accompany clients throughout their entire lifecycle and develop the collaboration step by step.
Manage agreed-upon IT services, monitor performance, and ensure correct and transparent billing.
Plan and moderate service reviews, define measures, and consistently implement improvement plans with clients.
Understand the service portfolio and tailor services to the specific technical and business needs of clients.
Maintain close communication with clients and operations teams, identify risks early, and initiate appropriate actions.
Manage revenue and profitability of accounts, reporting regularly on SLAs, P&L, and project progress.

Possess a degree in Business Informatics, an IT apprenticeship, or equivalent professional experience in a client-facing role.
Have at least 5 years of relevant professional experience.
Demonstrate experience managing mid-sized or enterprise clients, aligning activities with common goals.
Understand IT processes such as ITIL and possess solid technical foundations in the IT environment.
Exhibit strong organizational skills, confident presentation abilities, and clear, understandable meeting leadership.
Communicate effectively in German (written and spoken) and well in English (written and spoken).
Willingness to travel to clients in Germany for in-person interaction.

Degree in Business Informatics, IT apprenticeship, or equivalent professional experience

Senior Service Manager (all genders) at Adesso SE

Senior Service Manager (all genders)