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Tailor your resume to this Jo Malone London - Boutique Manager - St Pancras - 37.5 hrs role.
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About the Role
This role offers an exceptional opportunity to be the Chief Executive Officer of your own store, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team. It is a first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, providing all-round skills for career progression within the Beauty Industry.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
Requirements
- Proven retail management/assistant retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Skills
- Leadership
- Coaching
- Business management
- Sales
- Customer service
- Retail operations
- Inventory management
- Facilities management
- Cash reconciliation
- Event management
- Customer relationship management
- Marketing
- Business planning
- Staff scheduling
- Sales analysis
- Microsoft office
Work Type
- Retail hours
Experience Level
- Retail management
- Assistant retail management
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
- Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
- At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition.
- Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
- WE ARE Individuals. We are a bold, diverse community—home to the most creative talent.
- WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
- WE ARE Global Citizens We are a bold, diverse community—home to the most creative talent.
- As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.
- Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry.
- Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.
- Together, WE ARE The Estée Lauder Companies. #ELCfamily