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About the Role

The Director of Financial Management Services (FMS) – Self-Directed Care (Veteran-Directed Care preferred) is a senior operational leader responsible for building, optimizing, and managing the tactical and administrative infrastructure of an FMS operation. This role ensures seamless integration across payroll, compliance, onboarding, vendor management, and participant support within self-directed care programs. The Director translates strategic vision into scalable, compliant, and high-performing operational execution across multi-state or multi-program environments. This individual must possess deep expertise in FMS/Fiscal Intermediary (FI) models, including Vendor Fiscal/Employer Agent (VF/EA) structures, and a comprehensive understanding of how all functional components—payroll, tax compliance, budgeting, reporting, and participant services—interconnect to support self-directed care.

Responsibilities

Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows.
Build and scale operational processes that support self-directed care programs.
Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs.
Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams.
Ensure full compliance with applicable federal, state, and program regulations including IRS employer-agent (Section 3504) requirements, VA Veteran-Directed Care (VDC) guidelines, and Department of Labor and State Labor Laws.
Oversee internal audit readiness, documentation standards, and continuous compliance monitoring.
Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports.
Partner with Legal/Compliance teams to maintain policies, SOPs, and controls.
Oversee multi-EIN payroll operations supporting participants as common-law employers.
Ensure proper processing of payroll, tax withholdings, unemployment insurance, vendor payments and reimbursements, and worker eligibility and background checks.
Maintain integrity of participant-level budgets and financial reporting.
Oversee accurate and timely processing of participant budgets, spending plans, authorizations, and direct care worker pay rate changes.
Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support.
Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget Authority).
Partner with care teams, case managers, and external stakeholders to support person-centered outcomes.
Manage relationships with payroll providers, EVV systems, and FMS technology platforms.
Lead implementation and optimization of systems including timekeeping and EVV, payroll engines, and participant portals.
Ensure seamless integrations and data integrity across systems.
Lead and develop cross-functional teams (payroll, compliance, onboarding, customer support).
Establish performance metrics, training programs, and accountability standards.
Foster a culture of operational excellence, compliance, and continuous improvement.
Serve as the primary operational partner to the VP, contributing to growth strategy and new implementation of program, RFP responses and program launches, and operational scaling across regions or populations.
Provide data-driven insights on performance, risks, and opportunities.
Support transformation initiatives (e.g., startup-to-scale transitions).

Requirements

Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree.
2-4+ years of progressive leadership experience in one or more of the following: Financial Management Services (FMS), Fiscal Intermediary (FI) operations, Self-Directed Care / HCBS / LTSS programs/ VDC.
Demonstrated experience building and/or scaling FMS operations.
Deep knowledge of Medicaid self-direction models and regulations, Vendor Fiscal/Employer Agent (VF/EA) models, and payroll tax compliance and employer-agent structures.
Experience managing multi-state or complex program operations.
Strong leadership, communication, and cross-functional collaboration skills.
Experience with Veteran-Directed Care (VDC) programs.
Familiarity with ACL guidance and VA program requirements.
Familiarity with EVV systems and FMS technology platforms.
Experience supporting RFPs, implementations, or new market entry.
Offer of employment is contingent upon the results of a required background and drug screening.

Skills

Systems thinking (understands how all FMS components interconnect)
Operational scaling & process design
Regulatory and compliance expertise
Financial and payroll acumen
Stakeholder management (state agencies, MCOs, VA, partners)
Data-driven decision making

Location

Remote

Work Type

Full-time
Exempt

Experience Level

2-4+ years of progressive leadership experience

Education Level

Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field

Salary/Compensations

Compensation is based on experience.

Benefits

Medical, Dental, Vision and Employee Assistant Program Benefits
401K Match
20 Paid Days Annually
Excellent Growth and Advancement Opportunities
Monthly Company Town Hall Events
Monthly Internal Mental Health Newsletters
Monthly Streaming Services Perk (up to $12 per month)
Tickets at Work Perk (discounted movie tickets, hotel stays, and more)
Monthly Lunch & Learn Events
Monthly Bene-Verse Events (virtual trivia, team building exercises, guided painting sessions, and more)

About the Company

BeneLynk is a national leader in providing social care. We serve people throughout the United States by making complex programs easier to understand. We succeed by centering the experience of the people we work with and by continuously seeking to improve in all that we do.
Our mission is to improve lives and positively impact health barriers by providing our healthcare partners with the information they need and people with the advocacy they deserve.
BeneLynk is built on compassionate service and innovative improvement. We innovate by bringing new solutions to problems. We show compassion by making human to human connections, understanding challenges, and building the best possible solution. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The people we serve call us 'miracles,' 'kind,' 'professional,' 'human,' and 'compassionate,' and all with 'service that gets the job done.' We pride ourselves on creating a healthy environment for our employees to thrive and grow.

Equal Opportunity

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.
BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.