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About the Role
As an integral member of the retail store leadership team, your primary focus is delivering excellence in people leadership, sales, service, and operations. You will not only love to sell but also coach our sales associates to become customer experience and product knowledge experts. Your dedication to creating exceptional coffee experiences for our customers and celebrating wonderful team performance sets you apart.
Responsibilities
- Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment.
- Assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
- Cultivate personalized coffee experiences by using storytelling to share knowledge of coffee and sustainability practices to build customer relationships.
- Delight customers with complimentary coffee tastings and highlight extensive product knowledge to build customer base and boost sales.
- Act to influence and inspire a team to drive sales and service performance through coaching and training.
- Ensure store standards are maintained, including cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes).
- Care about safety and create a safe, healthy environment for employees and customers.
- Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting.
- Champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.
Requirements
- 2+ years of experience in driving sales and leading a team in a high-volume retail environment.
- Patience for day-to-day challenges and resourcefulness in troubleshooting on the spot.
- Effective communication, time management, and analytical skills.
- Punctual and available to work open and closing shifts, weekends, and holidays.
Skills
- People leadership
- Sales
- Service
- Operations
- Coaching
- Customer experience
- Product knowledge
- Storytelling
- Visual merchandising
- Inventory management
- Stock management
- TQM compliance
- Cash processes
- Feedback
- Collaboration
- Adaptability
- Problem-solving
Location
- University Village
Work Type
- Retail
Experience Level
- 2+ years
Salary/Compensations
- $27.00 per hour
Benefits
- Performance-based incentives
- Quarterly bonus for achieving team sales and service goals
- Free Nespresso machine
- Coffee product allowance
- 401k with Company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
About the Company
- At Nespresso, we place people and specialty coffee at the heart of what we do.
- As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.
- Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.
- Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth.
- Nestlé offers performance-based incentives and a competitive total rewards package.
- Nestlé is committed to an inclusive work environment.
- Nestlé Nespresso USA is an equal employment opportunity employer.
Equal Opportunity
- All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
- Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.
- This position is not eligible for Visa Sponsorship.