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About the Role

Join AIG Canada as a Client Executive II to grow your career at the forefront of multinational insurance. This role manages an assigned portfolio of Tier 2 Multinational programs, working in partnership with product underwriters and distribution, and supports all major Multinational lines of business.

Responsibilities

Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
Proactively manage and oversee all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
Lead the promotion and adoption of the AIG Multinational End-to-End process to provide elevated service performance and deliver contract certainty.
Ensure Multinational service fee discipline by utilizing available tools.
Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
Operate as the senior external service contact, providing regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings.
Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving.
Contribute to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
Help identify, support, and contribute to internal and external strategies that align product offerings and grow AIG multinational business.
Deliver structured internal and external Multinational training as applicable.

Requirements

Minimum 5 years commercial insurance experience, preferably client servicing (broker or company background).
Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs.
Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.

Skills

Strong written & verbal communication and interpersonal skills
Highly motivated and ability to work autonomously and on own initiative
Ability to clearly articulate ideas and influence outcomes
Ability to motivate others to achieve common goal; proven record of being a team player
Collaborative with the ability to build strong relationships with key internal and external stakeholders
Computer literacy required: IT packages, MS Outlook, Excel, Word

Location

Canada

Work Type

Primarily in the office

Experience Level

Minimum 5 years

Salary/Compensations

$66,000-$86,000

Benefits

Eligible for a bonus in accordance with the terms of the applicable incentive plan.
Comprehensive benefits package focused on health, wellbeing and financial security, as well as professional development.
Total Rewards Program

About the Company

AIG Canada has launched careers and developed future leaders for 60 years.
AIG’s Multinational business provides multinational insurance solutions for global customers, empowering them to navigate their cross-border risks with confidence and consistency.
AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support clients’ risk management objectives.
AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row.
At AIG, we value in-person collaboration as a vital part of our culture.
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.
At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.
We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.