Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Case Manager_FT-Perm role.
Rezi rewrites your resume against LOFT Community Services's job description. Free.
Tailor your resume to this Case Manager_FT-Perm role.
Rezi rewrites your resume against LOFT Community Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Case Manager_FT-Perm posting at LOFT Community Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Case Manager_FT-Perm posting at LOFT Community Services — free, in seconds.
About the Role
The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.
Responsibilities
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- A satisfactory vulnerable sector check (VSC) is also required.
Skills
- Intake assessment
- Crisis intervention
- Advocacy
- Problem-solving
- Building therapeutic relationships
- Collaboration
- Teamwork
- Interpersonal skills
- Communication skills
- Counselling skills
- Computer literacy
- Analytical skills
- Organizational skills
- Time management skills
- Cultural competency
Location
- Toronto, ON
Work Type
- Onsite
Experience Level
- Minimum 3 years’ working experience
Education Level
- Post-secondary education in Social Services / Human Services or equivalent field
Salary/Compensations
- $57,007 - $71,647 Annually Prorated
Benefits
- Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pensions Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave top up program and Parental leave top up program
About the Company
- LOFT Community Services is a unique and charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
- Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
- LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
- LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
- We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
- LOFT’s vision is that together, we can all live successfully in our community.
- Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
- LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Equal Opportunity
- LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
- LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
- Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.