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About the Role
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. You will partner closely with the Store Manager and Retail Specialist to bring strategy to life while building a culture rooted in trust, engagement, and high performance through hands-on leadership, coaching, and operational excellence.
Responsibilities
- Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
- Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
- Build a culture of trust and engagement through one-on-one coaching and regular team huddles.
- Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development.
- Promote and communicate company policies and procedures to ensure consistent compliance.
- Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
- Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response.
- Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
- Contribute to overall store success by undertaking additional responsibilities as required.
Requirements
- A genuine passion for delivering engaging and exceptional customer service.
- Completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
- Proven ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
- Proven ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
- Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development.
- Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
- Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English; French language skills considered an asset.
Skills
- Customer service
- Leadership
- Coaching
- Operational excellence
- Recruitment
- Training
- Performance reviews
- Recognition
- Inventory management
- Ordering
- Item maintenance
- Product quality and rotation
- Shrink management
- Merchandising
- Invoicing
- Scheduling
- Payroll
- Safe Food Handling
- Health & Safety
- Organizational skills
- Analytical skills
- Interpersonal skills
- Team engagement
- Team development
- Manual systems
- Automated systems
- Computer software applications
- French language skills
Location
- Dupont & Christie
Work Type
- Full-time
Experience Level
- 3 years of progressively responsible supervisory or management experience
Education Level
- Post-secondary program with an emphasis in business
Salary/Compensations
- CAD 55500 - CAD 60500
Benefits
- Comprehensive benefit program and coverage that varies by position.
- Healthcare
- Dental care
- Disability coverage
- Life insurance
- Registered retirement savings program
- 10% discount on in-store purchases
- On-the-job training
- Prioritization of internal promotions
- Opportunity to support local neighbourhoods through community programs
- Eligible to participate in the Farm Boy incentive program
About the Company
- If you’re looking for more, you’ve come to the right place.
- From the moment we opened our doors in 1981, we knew we wanted to be different.
- The people who work here are special, and that’s what makes us special.
- Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
Equal Opportunity
- We are committed to building a diverse and inclusive workplace.
- We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
- We strive to create an environment where everyone feels valued, respected, and supported.
- Accommodations are available upon request for employees and applicants who may require them.