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About the Role

Lead vital employment and financial welfare services to build long-term resilience across our local communities. As our Employment & Financial Welfare Team Manager, you’ll lead services that build financial resilience and create lasting employment opportunities for our residents.

Responsibilities

• Balance operational management with strategic project oversight to strengthen financial stability and skills across the borough.
• Lead and support a team of advisers, managing casework, performance, risk, and compliance.
• Coordinate targeted campaigns using Low-Income Family Tracker (LIFT) data to identify households at risk, preventing homelessness and tackling inequality.
• Oversee developers’ Section 106 commitments to ensure local residents gain access to training, apprenticeships, and quality job opportunities.
• Manage ongoing welfare reform initiatives.
• Drive resident engagement through projects such as the Career Zone Portal and community outreach.
• Deliver joined-up, responsive services rooted in care and competence by working closely with teams across Housing, Economy, and Learning, as well as voluntary organisations and government departments.

Requirements

• Proven experience managing an employment and income-maximisation function within a housing or community environment.
• At least two years managing and motivating teams through reflective supervision and staff development.
• Track record of running multi-stakeholder projects.
• Experience managing budgets.
• Experience using data analysis to monitor performance and drive continuous service improvement.
• Confident in partnership working.
• Confident in GDPR-compliant case management.
• Experience delivering training to diverse audiences.
• Empathy, resilience, adaptability, clear communication, and sound judgement.
• Firm commitment to equality and core values: putting communities first, acting with integrity, showing respect, and working together.

Skills

• Employment and income-maximisation
• Team management
• Staff development
• Project management
• Budget management
• Data analysis
• Partnership working
• GDPR-compliant case management
• Training delivery
• Communication
• Judgement

Location

• Borough (Hybrid)

Work Type

• Hybrid
• Full-time

Experience Level

• Managerial
• At least two years of management experience

Salary/Compensations

• Competitive salary
• New hires will start at the minimum of the advertised salary range.
• Employees receive annual salary increases until they reach the top of the pay scale.
• Employees will receive any agreed cost of living pay rises.

Benefits

• Comprehensive opportunities for professional development
• Training
• Career progression
• Flexible working options
• Wellbeing support

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• In this role, your 'we're all in' mindset is all about getting stuck in—whether you’re in the office, out in the field, or working with partners across the borough.
• Managing complex welfare reform and data-led LIFT campaigns means it won’t always be smooth sailing, but every ounce of effort pays off.
• When you commit fully, challenges become genuine opportunities for growth and long-term resilience for our community.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.