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About the Role

The Operations Manager will support the Head of Building Services in the day-to-day operation of Fulham Pier, providing a visible management presence and ensuring the venue operates effectively. This role is operational, focusing on core operating hours and requiring regular evening and weekend work.

Responsibilities

Provide a visible, hands-on management presence across Fulham Pier.
Regularly inspect public, guest and back-of-house areas, maintaining high standards of presentation, cleanliness, and operation.
Identify and resolve operational issues, ensuring follow-through on outstanding matters.
Act as a key operational point of contact when the Head of Building Services is not on site.
Coordinate activity and resolve issues with different teams and operators across the Pier.
Support events and periods of increased activity, ensuring effective operational handovers.
Monitor the performance of cleaning, security, maintenance, and other service providers, addressing deficiencies as required.
Support the coordination of planned and reactive maintenance across Fulham Pier.
Ensure faults and defects are reported, prioritized, and progressed.
Liaise with contractors, coordinate access, and monitor the completion and quality of works.
Develop a good working knowledge of the building and its services, escalating technical matters appropriately.
Support the operation of Fulham Pier in accordance with its premises licenses, planning permissions, and operating procedures.
Maintain a working knowledge of key conditions affecting operating hours, external areas, events, and noise.
Monitor compliance while on duty and take appropriate action when issues arise.
Monitor noise and activity, particularly during evenings and events, ensuring agreed noise management measures are followed.
Respond to operational or noise complaints while on duty, ensuring appropriate action is taken and recorded.
Escalate significant or recurring compliance issues to the Head of Building Services and relevant Club management.
Support the maintenance of a safe environment for staff, guests, contractors, and visitors.
Identify hazards and operational risks, ensuring appropriate action is taken.
Support emergency and incident procedures as required.
Ensure relevant inspections, incidents, and actions are appropriately recorded.
Procure goods, services, and minor works required for the operation of Fulham Pier within agreed procedures and delegated authority.
Obtain quotations, raise purchase orders, and liaise directly with suppliers and contractors.
Review and approve invoices within delegated authority, confirming satisfactory delivery or completion of works.
Support the Head of Building Services in monitoring operational expenditure and achieving value for money.

Requirements

Experience in an operational management, facilities, venue, hospitality, or similar environment.
Experience of working in a busy public-facing operation.
Strong organizational skills with a practical and proactive approach to problem-solving.
Experience working with contractors and service providers.
High standards and strong attention to detail.
Good communication skills and the confidence to deal with a wide range of internal and external stakeholders.
Ability to work independently, make sensible operational decisions, and know when to escalate.
Experience of purchasing, budget management, or invoice approval.
Good IT skills.
Experience within a hospitality, hotel, leisure, sporting, entertainment, or mixed-use venue.
Facilities, health and safety, or licensing experience would be advantageous.
Visible, hands-on, and comfortable taking ownership of issues.
High standards, good judgment, and a practical approach to problem-solving.
Comfortable challenging poor standards where necessary.
Understanding that Fulham Pier is a seven-day operation.
Flexible approach to working evenings and weekends.

Skills

Operational management
Facilities management
Venue management
Hospitality management
Problem-solving
Contractor management
Attention to detail
Communication
Stakeholder management
Independent decision-making
Purchasing
Budget management
Invoice approval
IT skills
Health and safety
Licensing

Location

Fulham Pier

Work Type

Full-time
Flexible working
Evening working
Weekend working

Experience Level

Management

About the Company

Fulham Pier operates throughout the day, evenings, and weekends.