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About the Role
The Agentic Capability Engineer will help departments identify, design, deploy, and optimize AI agents and automated workflows in their daily operations. This role acts as a liaison between business teams and Agent Factory, implementing AI solutions, training users, and improving agent performance. This is an initial six-month fixed-term contract with potential for extension.
Responsibilities
- Work with teams to understand processes, pain points, and automation opportunities.
- Document workflows and identify areas where AI agents can provide value.
- Translate business requirements into agent and workflow specifications.
- Configure, test, and deploy AI agents using WWE's agent platforms.
- Collaborate with Agent Factory to develop new capabilities and enhance existing agents.
- Support the rollout of agentic solutions across multiple departments.
- Ensure agents align with operational and commercial objectives.
- Deliver training and coaching to users across the organization.
- Support teams in embedding agentic working practices into daily operations.
- Promote best practice usage and encourage adoption of AI tools and workflows.
- Gather user feedback and identify improvement opportunities.
- Monitor the effectiveness of deployed agents and workflows.
- Refine prompts, workflows, and agent behaviors based on operational feedback.
- Contribute to the continuous improvement of WWE's agent ecosystem.
- Develop reusable agent playbooks, workflows, and documentation.
- Help build a library of organizational capabilities deliverable through agents.
- Share learning, best practices, and successful use cases across the business.
- Occasionally work outside standard hours to support events or meet deadlines.
Requirements
- Strong understanding of business processes and operational workflows.
- Highly organized with excellent problem-solving abilities.
- Strong communication and stakeholder management skills.
- Comfortable working with both technical and non-technical teams.
- Experience implementing process improvements or technology-driven change.
- Ability to learn and apply new technologies quickly.
- Strong analytical thinking and attention to detail.
- Genuine enthusiasm for AI, automation, and emerging technologies.
Skills
- AI agents
- Large language models
- Workflow automation tools
- Open Claw
- Hermes
- Microsoft Copilot
- Power Automate
- Power Platform
- Prompt engineering
- AI workflow design
- Software development
- APIs
- Systems integration
- User training
- Technology adoption
- Cross-functional project teams
- Events industry
- Travel industry
Location
- Borough, South London (SE1 1EP)
Work Type
- Hybrid
- Fixed-term contract
Experience Level
- Initial six-month fixed-term contract opportunity, with the potential for extension
Salary/Compensations
- Competitive salary.
Benefits
- 28 days' holiday plus UK bank holidays pro-rata, with additional days awarded for length of service.
- Centrally located London office with a summer terrace within walking distance of the world-famous Borough Market.
- Regular employee social events supported by our Happiness & Culture team.
- Monthly contribution towards Bupa private health insurance (post-probation).
- Employee Assistance Program offering confidential wellbeing support.
- Enhanced maternity and paternity leave to support growing families.
- 4 pm Friday finish!
About the Company
- Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel.
- Embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences.
- Operates through two industry-leading brands: Private Luxury Events and M&I.
- Private Luxury Events delivers world-class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra.
- M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas.
- M&I portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe.
- Creates beautifully crafted events that spark meaningful engagement.
Equal Opportunity
- We foster an environment where everyone feels respected, valued, and able to thrive.
- We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background.
- Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.