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About the Role
Where Smiles Grow is seeking a Patient Support Specialist to provide exceptional service and support the highest quality dental care. The Patient Coordinator team manages scheduling, patient communication, insurance eligibility, and account balances, aiming to meet excellent patient service standards and maintain high patient satisfaction.
Responsibilities
- Enter all patient information correctly into a patient’s account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
- Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
- Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
- Collect patient insurance information over the phone.
- Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.
Requirements
- Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
- Must be willing to learn multiple computer systems and programs.
- Must be detailed oriented, accurate and organized.
- Ability to work well under pressure and prioritize multiple tasks.
- Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
- Ability to answer telephone calls and communicate accurate information to callers.
- 1-year previous call center or customer service experience.
- Dental experience is a plus.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer systems and programs
- Attention to detail
- Accuracy
- Organization
- Working under pressure
- Prioritization
- Multitasking
- Verbal communication
- Written communication
- Adaptable communication style
- Telephone communication
Location
- Latham
- Schodack
- Delmar
Work Type
- Full Time
- 40 Hours/Week
- Monday - Friday
- 7:30am - 5:15pm
- No Evenings
- No Holidays
- No Weekends
Experience Level
- 1-year previous call center or customer service experience
Salary/Compensations
- $20 - $24 *Based on experience
Benefits
- Competitive pay + growth opportunities
- Monthly Bonus opportunities based on production
- Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
- FSA and HSA
- 401K with company contributions
- Paid time off + paid holidays
- Discounts on Pediatric Dental Services and Orthodontic Treatments
About the Company
- At Where Smiles Grow, we provide exceptional specialized dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities.
- We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.