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About the Role
As a Senior Lifecycle Specialist, you will shape core CRM strategies, focusing on compliance, security, and operational messaging. You will optimize customer touchpoints and build internal workflows to deliver world-class communications to millions of customers worldwide.
Responsibilities
- Execute multi-channel CRM campaigns using a holistic approach.
- Collaborate with cross-functional teams to ensure seamless delivery of complex campaigns.
- Champion adherence to established processes to maximize campaign efficiency.
- Conceptualize, set up, and maintain automated communication workflows to support CRM KPIs.
- Collaborate with the CRM team to conceptualize and plan new strategic campaigns.
- Lead the implementation of strategic initiatives.
- Apply data-driven insights to ensure targeted messaging and achieve strategic objectives.
Requirements
- Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
- 3+ years of experience in CRM roles.
- Proven track record in CRM campaign execution and optimization at a senior level.
- Strong technical skills, including HTML and A/B testing.
- Proficiency in CRM tools.
- Excellent communication and collaboration skills.
- Creative problem-solving ability and attention to detail.
- Strong project management skills and ability to work on several topics simultaneously.
Skills
- CRM
- Campaign Execution
- Campaign Optimization
- HTML
- A/B Testing
- CRM Tools
- Communication
- Collaboration
- Problem-solving
- Attention to Detail
- Project Management
Location
- Berlin
- Vienna
- Barcelona
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree
Benefits
- Competitive personal development budget
- Work from home budget
- Discounts to fitness & wellness memberships
- Discounts for language apps
- Discounts for public transportation
- Premium subscription on personal N26 bank account
- Subscriptions for friends and family members
- Additional day of annual leave for each year of service
- High degree of autonomy
- Access to cutting edge technologies
- Relocation package
- Visa support
About the Company
- N26 has reimagined banking for today’s digital world, building the global banking platform the world loves to use.
- Technology and design empower everything they do.
- They have eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings.
- Their mission is to give people the power to live and bank their way.
- Headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona.
- A 1,500-strong team of more than 80 nationalities.
Equal Opportunity
- N26 believes their strength lies in their people and the varied perspectives they bring.
- They strive to build diverse teams that drive innovation and business success.
- They actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages.
- They are committed to providing an excellent and accessible candidate experience.
- If accommodations are required, candidates should notify N26.
- Diversity & Inclusion information can be found at https://n26.com/en-eu/diversity-and-inclusion