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About the Role

Root builds software to help companies in the food system achieve Net Zero emissions. This role is crucial for driving customer success by acting as a trusted advisor and account manager for enterprise clients, managing the entire customer lifecycle from onboarding to retention and growth.

Responsibilities

Drive customer success as a trusted advisor and account manager for enterprise customers.
Own the customer portfolio end-to-end, including onboarding, tool adoption, retention, and ARR growth.
Co-develop new value propositions and build trust-based relationships to turn customers into advocates.
Grow annual contract values of existing enterprise customers.
Translate impact into tangible business value for economic buyers.
Lead renewal negotiations and drive upsell opportunities with existing customers.
Expand reach within global enterprises across new regions, teams, and decision-makers.
Build and nurture strong client relationships as their trusted climate advisor and single point of contact.
Coordinate internal expertise to deliver clear, actionable guidance on sustainability topics.
Represent the customer voice and needs internally to provide input for product development.
Educate users and guide them toward measurable progress on their Net Zero journey.
Onboard sustainability managers, farm technicians, and farmers to the platform.
Guide client efforts in farm-level data collection.
Ensure high data integrity and partner with trusted farm-level data sources.
Meet data coverage targets.
Collect, consolidate, and prioritize product feedback.

Requirements

3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments).
Experience building and nurturing strong client relationships end-to-end.
Hands-on, reliable, and detail-oriented.
Ability to thrive in fast-changing, early-stage environments.
Ability to juggle multiple priorities and ensure nothing falls through the cracks.
People-centric and proactive.
Empathetic, approachable, and able to communicate clearly.
Ability to keep customer outcomes and business priorities aligned.
Excellent German (C2) language skills.
Excellent English (C1+) language skills.

Skills

Customer Success
Account Management
B2B SaaS
Consulting
Startup/Scale-up Environments
Client Relationship Management
Communication
Sustainability
Net Zero
GHG Emissions
Data Collection
Product Feedback

Location

Berlin, Germany

Work Type

Onsite
Full-time

Experience Level

3+ years

About the Company

We build software that helps companies along the food system get to Net Zero.
We are addressing the ~31% of global GHG emissions originating from food-related activities.
Climate performance is becoming a key business performance indicator.
Enterprises face increasing pressure to disclose and reduce CO2e emissions.
We have raised over €10m in funding.
We have launched our enterprise product and onboarded major F&B players in Europe.
We have assembled a strong early-stage tech team.

Equal Opportunity

Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.
We celebrate diversity and are committed to creating an inclusive environment for all employees.