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About the Role
Root is Europe’s #1 primary data collection platform for F&B companies, helping customers measure and reduce farm-level emissions. We raised over €10m in funding and launched our enterprise product, signing major F&B players. Join us to drive customer success and build strong, trust-based relationships.
Responsibilities
- Drive Customer Success and Long-Term Value for Root's Customers
- Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor
- Guide customers through key success milestones (onboarding, data collection, verification, reporting, reduction readiness)
- Ensure customers clearly understand and realize the value of the Root Platform
- Plan, manage, and execute customer projects end-to-end
- Drive primary data coverage at scale through increased user engagement and data completion
- Serve as the first point of contact for agricultural users when needed
- Ensure high data quality, clear milestones, and on-time delivery
- Design and run farmer-facing enablement, including digital webinars to drive participation, improve data quality, and build trust at the farm level
- Collaborate with Account Management to relay customer feedback while building trust-based customer relationships that drive long-term satisfaction, retention, and advocacy
- Collaborate with Product to bring agricultural and agronomic expertise into our products
- Translate practical farming knowledge and farmer needs into actionable product feedback and clear, farmer-facing recommendations
Requirements
- Agricultural background (practical farm experience, agricultural studies, or prior work with agricultural users such as advisors, cooperatives)
- Hands-on and detail-oriented, thriving in fast-changing, early-stage environments
- Ability to juggle multiple tasks and ensure nothing falls through the cracks
- First experience in Customer Success, Operations or other fast-paced environments, where you supported or executed customer-facing processes end-to-end
- People-centric and proactive, empathetic, approachable
- Ability to communicate clearly while keeping customer outcomes and business priorities in mind
- Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
Skills
- Fluent in German
- Fluent in English
- Excel
- Digital platforms
Location
- Berlin
Work Type
- Onsite
Experience Level
- Early-stage environments
- First experience in Customer Success, Operations or other fast-paced environments
Education Level
- Agricultural studies
About the Company
- Root is Europe’s #1 primary data collection platform for F&B companies.
- We help our customers to measure and reduce farm-level emissions.
- ~31% of global GHG emissions originate from food-related activities.
- Climate performance has become an overall business performance indicator.
- Enterprises are mandated by regulatory bodies to disclose their climate performance.
- Root exists to help overcome the challenge of addressing the vast majority of F&B emissions originating from farms (Scope 3.1 emissions).
- We raised >€10m in funding in the first 2 years of our existence.
- We launched our enterprise product, signed and onboarded some of the largest F&B players in Europe.
- We put together what we believe is the best-suited early-stage tech team in Europe.
Equal Opportunity
- Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.