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About the Role
This is a varied and collaborative role at the heart of Brunswick’s business operations, supporting our core ERP platform and the colleagues who rely on it every day. You’ll combine hands-on technical support and problem-solving with opportunities to improve systems, deliver enhancements and work with stakeholders across the firm. It’s a great opportunity to join a global, high-performing business where you’ll gain broad exposure, build strong relationships and make a tangible contribution to how we work.
Responsibilities
- Providing 1st and 2nd tier support, including logging, managing and maintaining accurate records of colleague queries through HALO
- Investigating and troubleshooting system and software issues, diagnosing problems and identifying effective solutions
- Planning and carrying out scheduled system maintenance and other routine activities
- Managing user accounts and supporting the security model
- Maintaining master data, including project resources for timecards and expenses, and delegate access for partners and senior colleagues
- Working closely with partners and colleagues across the firm to support the smooth operation of our core ERP platform
- Supporting user acceptance testing for system upgrades and developments
- Helping colleagues build their knowledge and confidence through end-user training
- Creating practical support materials, including task recordings, quick-reference guides and other user resources
- Supporting the delivery of strategic system enhancements
- Identifying and promoting opportunities to improve systems and ways of working
- Testing enhancements and helping ensure changes are successfully implemented
Requirements
- Knowledge of Microsoft Dynamics 365 or a similar ERP platform
- Experience in a finance systems, IT support or related role
- A strong customer service ethos and a collaborative approach
- Good analytical, troubleshooting and problem-solving skills
- Clear and confident communication skills
- Strong organisational skills and attention to detail
- A logical and methodical approach to your work
- Enthusiasm for learning and developing your skills
Skills
- Microsoft Dynamics 365
- ERP platform
- Finance systems
- IT support
- Customer service
- Analytical skills
- Troubleshooting skills
- Problem-solving skills
- Communication skills
- Organisational skills
- Attention to detail
- Logical approach
- Methodical approach
Location
- Global
Work Type
- 12-month fixed-term contract
Benefits
- Financial future
- Health and wellness
- Family and community
- Continuous professional development
About the Company
- Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.
- Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking.
- From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.
- Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia.
- We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.
Equal Opportunity
- All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law.