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About the Role

The Director of HR Operations & Onboarding serves as an operational leader within the Human Resources department, responsible for the strategic oversight and day-to-day management of onboarding, employee transactions, compliance processes, background screening, HR systems administration, and workforce-related operational functions. This role partners closely with various departments to ensure efficient and accurate execution of employee lifecycle processes.

Responsibilities

Lead and oversee the day-to-day operations of the HR Operations and Onboarding team.
Ensure timely response to HR phone calls and emails.
Oversee the receipt, distribution, and handling of incoming HR mail.
Ensure accurate and timely processing of wage garnishments.
Maintain oversight of front-end HR operational activities to ensure requests are triaged, assigned, tracked, and resolved.
Develop, implement, and monitor HR operational processes to improve efficiency, accuracy, and employee experience.
Establish and maintain standard operating procedures, workflows, and service-level expectations for HR transactions and onboarding processes.
Monitor departmental metrics and key performance indicators and provide regular reporting.
Identify opportunities for continuous improvement, automation, and enhanced employee service delivery.
Direct all aspects of the onboarding process for newly hired employees, licensed providers, and organizational leadership.
Ensure timely completion of pre-employment requirements, including background checks, education verification, licensure verification, health screenings, and regulatory screenings.
Oversee new hire orientation programs and onboarding initiatives.
Collaborate with department leaders to ensure effective employee integration.
Monitor onboarding timelines and resolve barriers that may delay employee start dates.
Lead, expand, and continuously improve the organization's new hire buddy program.
Develop and deliver orientation, training, tools, and clear expectations for leaders, designated buddies, and team members participating in the buddy program.
Establish feedback mechanisms and monitor the effectiveness of the buddy program.
Ensure compliance with federal, state, local, and organizational employment requirements.
Oversee processes related to licensure, certifications, credentialing support, regulatory screenings, and audit readiness.
Maintain HR records and documentation in accordance with legal and organizational standards.
Partner with Compliance, Legal, and Operations teams regarding employment-related regulatory requirements and operational workflows.
Provide end-to-end oversight of background screening processes.
Coordinate with background screening vendors, government agencies, regulatory bodies, and internal stakeholders.
Maintain current knowledge of screening requirements and ensure related procedures are up to date.
Provide oversight of HRIS processes and employee data management.
Ensure employee records are maintained accurately and updated in a timely manner.
Monitor transactions related to hires, transfers, promotions, compensation changes, leaves of absence, and separations.
Submit all required personnel action changes accurately and timely in the HRIS.
Support reporting and analytics initiatives leveraging HR technology platforms.
Partner with HRIS and other departments on system enhancements and process improvements.
Oversee employee status changes, transfers, promotions, position changes, and organizational restructuring activities.
Ensure accurate processing and documentation of employment actions.
Collaborate with Payroll and Benefits to ensure seamless execution of employee transactions.
Support workforce planning initiatives by monitoring staffing changes and operational workforce needs.
Recruit, develop, coach, and mentor HR Operations and Onboarding staff.
Establish performance expectations and provide ongoing feedback and professional development opportunities.
Foster a culture of accountability, collaboration, customer service, and operational excellence.
Ensure appropriate coverage and resource allocation to meet departmental objectives.
Independently oversee the day-to-day operations of a large, high-volume team.
Serve as the primary operational resource and escalation point for complex onboarding and HR operations matters.
Demonstrate receptiveness to constructive feedback and the ability to translate feedback into improvements.
Build accountability and process ownership across the team.
Collaborate with executive leadership to support organizational growth and workforce initiatives.
Serve as a subject matter expert on onboarding, HR operations, workforce processes, and employee lifecycle management.
Support organizational initiatives related to employee engagement, retention, workforce stabilization, and operational effectiveness.
Participate in special projects and strategic initiatives as assigned.
Partner closely with the Talent Acquisition team to clarify process ownership, handoffs, communication standards, and accountability.
Collaborate with Talent Acquisition and key stakeholders to identify workflow gaps, streamline transitions, and improve the candidate and new hire experience.

Requirements

Minimum of 5-7 years progressive Human Resources experience.
Minimum of 3-5 years leadership experience managing HR, onboarding, employee services, or operational teams.
Experience within healthcare, multi-site operations, or highly regulated environments strongly preferred.
Experience managing HR compliance, onboarding, employee records, and workforce administration processes.
Demonstrated experience independently leading day-to-day HR operations and managing a large or high-volume team.
Hands-on experience administering background checks, verifying results, resolving discrepancies, and coordinating with screening vendors and applicable agencies.
Experience using Oracle as an HRIS is strongly preferred.
Experience with OMH, OASAS, and CHRC-related screening processes is a plus.

Skills

Strong knowledge of employment laws, HR operations, and onboarding best practices.
Demonstrated ability to lead teams and drive process improvements.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and relationship-building abilities.
Experience with HRIS systems, workforce analytics, and reporting.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to confidentiality and professionalism.
Ability to operate as a trusted partner to the Vice President and assume broad operational responsibility.
Ability to work independently, make informed decisions, manage competing priorities, and follow matters through to resolution with limited oversight.
Demonstrated capacity to lead a large team and manage complex, high-volume day-to-day operations.
Ability to receive and apply constructive feedback professionally.
Strong working knowledge of background screening, regulatory verification, documentation, vendor coordination, and audit-ready recordkeeping.

Location

New York

Work Type

Full-time

Experience Level

Director
5-7 years progressive HR experience
3-5 years leadership experience

Education Level

Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or related field required.
Master's degree preferred.

Salary/Compensations

$122,686.20 - $137,807.77

Benefits

Medical, Dental and Vision Insurance
Life and Disability Coverage
Retirement Savings Plan
Commuter and Transit Benefits
Employee Assistance Program (EAP)
Employee Discount Program
Provider Incentive Compensation Program: Quality & Productivity.
Provider Professional License, Certification and DEA Fees Reimbursement.

About the Company

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s, the organization has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Sun River Health merged with Brightpoint Health in December 2018 to enhance services and continue its mission. At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness, and the Planetree Recognition Awards honor innovation, leadership and community spirit. Our values of respect, integrity and excellence guide our interactions with patients and colleagues.