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About the Role

This role is designed to sit at the heart of our operations, ensuring the smooth running of systems, data, and platforms essential to the entire organization. We seek an individual with strong operational instincts, curiosity about technology and AI, and a commitment to responsible leadership. You will actively contribute to the development of our operational infrastructure, identifying areas for investment, automation, and strengthening our foundations.

Responsibilities

Act as the first point of contact for technology requests, managing triage, resolution, and escalation.
Take day-to-day ownership of the external IT support relationship, including onboarding/offboarding, permissions, access reviews, license management, and password management system rollout.
Administer Microsoft 365, SharePoint, Notion, Salesforce, and other systems, covering configuration, housekeeping, and basic troubleshooting.
Make platform recommendations and collaborate with internal/external teams to implement new capabilities.
Experiment with AI-assisted triage or self-serve tools for repetitive requests to reduce manual workload.
Set and maintain data standards across platforms, including deduplication and routine audits, testing AI for direct application.
Design, build, and maintain automations connecting systems and processes (e.g., Zapier workflows, form logic, notifications).
Own the operational cadence for DPIAs, retention routines, and policy compliance.
Maintain documentation for data processing terms, security schedules, and partner due diligence requirements.
Own the structure and maintenance of information and platforms, including file structures, naming conventions, templates, and reference documentation.
Lead a readiness review of SharePoint & Notion, assessing structure, permissions, metadata, and suitability for AI-assisted knowledge retrieval.
Take responsibility for the operational aspects of new internal and partner-facing platforms, including user support, testing, training, change communications, and release coordination.

Requirements

Detail and systems oriented mindset.
Practical approach with the ability to exercise judgment under ambiguity.
Proactive in improving operational processes.
Curiosity about technology, automation, and AI.
Collaborative and service-minded with strong interpersonal skills.
Ability to manage IT support, access, and supplier relationships.
Strong systems administration across multiple platforms.
Ability to implement, improve, and communicate operational workflows.
Strong data management and documentation discipline.
Ability to recommend and support technology change and user adoption.
Experience managing multiple business systems.
Experience implementing or migrating a core platform.
Experience setting up workflows, integrations, or automations.
Experience working in a small, growing organization.

Skills

IT support
Service delivery
Data governance
Troubleshooting
Microsoft 365 administration
SharePoint administration
Notion administration
Salesforce administration
Platform recommendations
AI-assisted triage
Data standards management
Automation design and implementation
Zapier workflows
DPIA operational cadence
Information structuring
Knowledge retrieval systems
User support
Technology change management
User adoption support

Experience Level

~5+ years’ experience in IT operations, systems administration or digital operations

Benefits

Real ownership over systems and infrastructure.
Opportunity to work alongside impressive people.
Exposure to real scale and complexity.
Chance to shape how the organization works.
Investment in development.
A team that cares and enjoys the work.
Work with real autonomy.
Support for building mastery.
Work that enriches your life.

About the Company

Shaping a better future through responsible leadership.
We believe a better future is possible, and how we get there begins with leaders.
Responsible leadership is the courageous and creative use of power to shape a better future.
We help leaders choose responsible leadership.
Through breakthrough leadership programmes, advisory interventions and our 1,500+ strong leader community we equip leaders with the mindsets, capabilities, insight and tools to transform their organisations.
We are pragmatic idealists.
Responsible leadership is the most important lever in shaping the future.
We pair moral ambition with the discipline to follow through, and measure ourselves by outcomes, not intentions.
We Care for the work, the people we work with, and the leaders we support.
We build from multiple perspectives.
We work with leaders from across business, government, and civil society, and from a range of backgrounds, because difference drives better thinking.
We challenge assumptions.
We ask the questions other's don't.
Clarity starts with curiosity, and courage means acting on it; we would rather ask the hard questions than settle for received wisdom.

Equal Opportunity

We are an equal opportunities employer and are committed to fair and inclusive recruitment practices.
We welcome applications from people of all backgrounds, identities, and lived experiences.
We want to make this process as inclusive and accessible as possible. If you have any access needs or specific requirements, please get in touch.