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About the Role
Providing strategic leadership, management, and development of a defined contract, ensuring financial and operational commitments are met and exceeded. This role requires close liaison with clients, internal senior managers, and contract support teams, aiming for total customer satisfaction while achieving operational and fiscal plans.
Responsibilities
- Provide leadership and ensure contractual commitments are met and exceeded.
- Exploit opportunities for strategic contract development to increase turnover and profitability, add services and projects, and secure contract re-wins.
- Ensure business policies and processes are effectively communicated and implemented within the contract.
- Ensure healthy and safe working conditions, implementing client and Company health and safety policies across BGIS and subcontractor activities.
- Ensure BGIS staffing structures balance cost reduction with service excellence, supporting workload fluctuations and disaster recovery.
- Ensure contracts are staffed by fully competent teams with effective succession planning.
- Collaborate with other Operational managers for business development, teamwork, and mutual support.
- Develop contract financial plans for revenue and profit delivery, including accurate forecasting, WIP reduction, debt management, cost reduction, and contract growth.
- Implement control systems to meet statutory, policy, and contractual commitments.
- Foster a customer focus in all operational activities and maintain effective client relationships.
- Promote and maintain BGIS company values.
- Provide leadership, guidance, advice, coaching, and support for best practice selection, training, assessment, and recognition/reward.
- Deliver effective business communication through various channels including meetings, reports, and correspondence.
- Support the sales process through solutions development, presentations, and new contract mobilization.
- Foster a learning environment with appropriate training and development planning to ensure employee competence and potential.
- Report to the Director/Divisional Director.
- Be accountable day-to-day to relevant client contacts.
- Manage a team, primarily Contract Managers and Supervisors, across a portfolio of contracts.
- Manage financial delivery of plan commitments for the contract portfolio.
Requirements
- Reporting to the Director/Divisional Director.
- Accountable day-to-day to the relevant client contacts.
- Line management responsibility for a small team, primarily comprising Contract Managers and Supervisors across a portfolio of contracts.
- Financial responsibility for the delivery of Plan commitments for the contract portfolio.
Location
- Regent Street, London, SW1Y
About the Company
- At BGIS, diversity and inclusion are considered key business drivers and are woven into the fabric of the organization.
- BGIS is committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
- Promoting diversity is an essential component of the company's continuing pursuit for organizational success.
Equal Opportunity
- BGIS is committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
- Promoting diversity is an essential component of the company's continuing pursuit for organizational success.