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About the Role

Lead high-profile housing improvements that transform homes and deliver lasting quality for local residents. As our Retrofit and Refurbishment Programme Manager, you’ll take ownership of vital housing improvements within Grenfell Housing Services. At RBKC, we’re all in when it comes to improving homes, and this is a role with genuine, community-wide impact – a chance to lead major capital works that directly improve residents’ lives and create safer, warmer and higher-quality housing across the borough.

Responsibilities

• Take lead responsibility for developing the asset management strategy.
• Manage a multi-million-pound capital programme of complex retrofit, refurbishment and personalised void works.
• Act as an intelligent client, overseeing projects through every stage of their lifecycle.
• Ensure all construction activities are executed safely, on time, within budget and to the highest quality standards.
• Lead and coordinate multidisciplinary teams, external consultants and contractors.
• Establish clear project boards.
• Manage contracts.
• Mitigate risk.
• Maintain tight financial controls.
• Monitor site progress.
• Evaluate payment requests.
• Build strong, transparent relationships with residents, elected members and senior stakeholders.
• Balance technical rigour and commercial value with genuine community priorities.

Requirements

• Proven track record in project management.
• Substantial experience leading complex refurbishment, capital works or construction projects from inception to completion.
• Recognised project management qualification (e.g., PRINCE2 Practitioner, APM PMQ or PMP).
• Property-related degree or professional membership of a relevant body (e.g., RICS or CIOB).
• Extensive expertise in managing multidisciplinary teams, external consultants and contractors within occupied residential environments.
• Excellent communication skills.
• Ability to build trust across diverse communities, senior officers and elected members.
• Strong commercial awareness.
• Contract management expertise.
• Proactive problem-solving abilities.
• Ability to translate ambitious objectives into clear delivery plans.
• Ability to embed values of care, competence and fairness.
• Calm and credible under pressure.
• Collaborative approach.
• Deep commitment to delivering lasting quality for residents.
• Basic DBS check required.

Skills

• Project management
• Asset management strategy development
• Capital programme management
• Construction project oversight
• Team leadership
• Contract management
• Risk mitigation
• Financial control
• Stakeholder relationship management
• Commercial awareness
• Problem-solving
• Communication
• Interpersonal skills

Location

• Borough (4 days a week)

Work Type

• Full-time
• Onsite

Experience Level

• Senior

Education Level

• Property-related degree or professional membership (RICS or CIOB)
• Project management qualification (PRINCE2 Practitioner, APM PMQ or PMP)

Salary/Compensations

• Competitive salary

Benefits

• Investment in professional development
• Continuous learning and training
• Support of a collaborative, dedicated team
• Annual salary increases
• Cost of living pay rises

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• The Grenfell Housing Services Team is a dedicated team set up as part of the Council’s commitment to residents following the Grenfell Tragedy to deliver high quality, personalised housing services to the homes which Survivors and Bereaved of Grenfell Tower and Grenfell Walk now live in.
• It provides a bespoke housing management service to these residents, of which repairs and maintenance of homes and communal areas is a key part.
• At the heart of the team’s work is a commitment to putting residents first, ensuring investment in homes is delivered to the highest standards while maintaining transparency, accountability and trust.
• From major refurbishment projects to personalised improvements, the team plays a crucial role in improving the quality, safety and sustainability of residents’ homes, creating positive outcomes for both current and future generations.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.