Senior ServiceNow GRC/ IRM Transformation & Advisory Consultant Role
Infosys Consulting - Europe · GB
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About the Role
As a ServiceNow GRC / IRM Transformation & Advisory Consultant, you will optimize and transform critical business workflows for global market leaders, delivering end-to-end transformation projects from strategic value assessments to complex ServiceNow implementations. This role requires a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
Responsibilities
- Provide expert, evidence-supported advisory services across Enterprise Risk Management, Policy & Compliance, Operational Resilience, Third-Party Risk Management and Governance operating models enabled by ServiceNow IRM.
- Lead the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, focusing on enterprise risk management, risk and control frameworks, operational resilience, business continuity management and third-party risk management.
- Apply deep industry subject matter expertise across diverse sectors (Financial Services, Consumer & Retail, Energy & Utilities) to tailor solutions.
- Cultivate and expand trusted advisor relationships with clients.
- Contribute ideas and expertise to grow the global consulting capability, coaching colleagues, and staying ahead of market trends.
- Support bid responses and identify new opportunities to expand client impact.
Requirements
- Proven experience in ServiceNow implementation and advisory roles with demonstrable expertise in the IRM suite (Risk Management, Policy & Compliance, Audit Management, TPRM and Operational Resilience) for 5+ years.
- Minimum of 5 years of dedicated consulting experience or a strong track record in client-facing advisory roles within industry.
- Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
- Experience in managing organizational change and driving adoption for technology transformations.
- Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
- Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
- Willingness to travel to client sites as required.
Skills
- ServiceNow IRM suite
- Enterprise Risk Management
- Policy & Compliance
- Operational Resilience
- Third-Party Risk Management
- Governance operating models
- Risk and control frameworks
- Business continuity management
- Financial Services sector expertise
- Consumer & Retail sector expertise
- Energy & Utilities sector expertise
- Project management
- Agile delivery
- Business analysis
- Solution architecture
- Scope definition
- Organizational change management
- Business development
- Bid response
- Use case development
- Stakeholder management
- Problem-solving
- Analytical thinking
- Written communication
- Verbal communication
- Integrated Risk Management (IRM)
- Risk & Compliance (RC)
- Vulnerability Response (VR)
- Security Incident Response (SIR)
- Agentic AI (Now Assist, GenAI)
- Configuration Management Database (CMDB)
Location
- Global
Work Type
- Full-time
- Travel required
Experience Level
- Senior
- 5+ years in ServiceNow
- 5+ years consulting
Education Level
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- PMP
- Prince2
- SAFe
- Scaled Agile certifications
- PROSCI
- TBM (Technology Business Management)
Benefits
- Industry-leading compensation
- Top training and development opportunities
About the Company
- Infosys Consulting is a globally renowned management consulting firm focused on industry disruption and cutting-edge technology, working with market-leading brands across sectors.
- The culture is inclusive and entrepreneurial, offering the global reach of Infosys with the agility of a mid-size consultancy.
- Core values are IC-LIFE: Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
- Recognized by the Financial Times and Forbes in Europe for client innovations, cultural diversity, and training.
- Named on Germany’s top employers list for 2023.
- Recognized by Management Consulting Magazine as one of the Best Firms to Work for.
- Certified by the Top Employers Institute for exceptional employee conditions across Europe for five consecutive years.