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About the Role

The CTO Office is an independent unit within Product & Customer focused on tracking industry frontiers and converting them into technology strategy and working software. This role is a hands-on architect position that evolves into a player-coach, starting as a senior technical individual contributor and then hiring and leading a small team of engineers.

Responsibilities

Own architecture and delivery on the CTO Office's highest-priority technical projects, end to end
Write and review code daily; the role never becomes slideware
Design and ship agentic and LLM-based systems to production standard: retrieval at scale, evals, guardrails, security and identity, monitoring and auditability
Drop into unfamiliar codebases, stacks, and business domains and become dangerous within days
Hire, coach, and set the technical bar for a small team of applied AI engineers
Brief executives and senior customer stakeholders on what you built and what it means commercially

Requirements

15+ years building software, with architecture ownership of systems running in production at enterprise scale
Still keyboard-credible: you review PRs, debug agents, and ship. We will verify this in the interview process
Deep, current applied AI capability: production agentic systems, RAG and Graph RAG, MCP, agent runtimes, and fluency across model providers rather than loyalty to one
Eval fluency. You can articulate and build an evaluation strategy for an LLM system. Candidates who cannot are not a fit, regardless of seniority
Evidence of operating AI systems at enterprise scale, not a portfolio of PoCs
Range and speed: a track record of delivering across different domains, stacks, and problem shapes under time pressure
Experience hiring engineers and raising a team's technical standard
Clear written and spoken communication at executive level
Expert-level Python and TypeScript for AI and product work, and the ability to read and contribute to the large enterprise codebases you will drop into (C#/.NET, Java)
Hands-on production work with at least 2 of Anthropic, OpenAI, Google, and open-weight models (direct APIs or via Azure AI Foundry, Bedrock, Vertex); tool use and function calling, structured outputs, context and token management, prompt architecture
Designing, hosting, and operating autonomous and semi-autonomous agents in production; MCP servers and clients; orchestration frameworks such as LangGraph, Pydantic AI, or provider-native SDKs; sandboxing, permissioning, and human-in-the-loop design
RAG and Graph RAG at enterprise scale; vector and hybrid search (pgvector, OpenSearch/Elasticsearch, or dedicated stores) including chunking strategy, reranking, and distributed retrieval; knowledge graphs and entity resolution; Text-to-SQL over complex enterprise schemas
Golden datasets, regression suites, LLM-as-judge patterns, online monitoring of model behaviour; tooling such as RAGAS, promptfoo, Langfuse or LangSmith, or eval harnesses you built yourself
OAuth2/OIDC, Entra ID and service principals, secrets management; guardrails and content safety; auditability and traceability of agent decisions
Production Kubernetes and containerisation, infrastructure as code (Terraform or Bicep), CI/CD; deep in at least 1 hyperscaler (Azure preferred given our estate) with working literacy in the others
OpenTelemetry or equivalent distributed tracing applied to LLM systems, cost and latency engineering, capacity planning for tive maintenance
Industrial, asset-intensive, or enterprise software domain exposure (EAM, ERP, FSM)
Working knowledge of AI governance frameworks such as the EU AI Act and NIST AI RMF
Prior 0-to-1 work: standing up a capability, product, or team from nothing

Skills

AI
Enterprise software
Python
TypeScript
C#/.NET
Java
Anthropic
OpenAI
Google
Azure AI Foundry
Bedrock
Vertex
Agentic systems
RAG
Graph RAG
MCP
LangGraph
Pydantic AI
Kubernetes
Terraform
Bicep
CI/CD
Azure
OpenTelemetry
EU AI Act
NIST AI RMF

Location

Virtual/Hybrid

Work Type

Virtual
Hybrid

Experience Level

Senior
15+ years

Salary/Compensations

Upon discussion

Benefits

Flexibility
Hybrid work opportunities
Inclusive workplace experiences
Community fostering
Innovation
Strengthened connections
Nurtured belonging
Work in a way that suits you best
Engage with colleagues to share ideas and build meaningful relationships

About the Company

IFS is a billion-dollar revenue company with 7000+ employees on all continents.
Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™.
Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact.
We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in.
We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.
As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Equal Opportunity

We celebrate diversity and understand our responsibility to reflect the diverse world we work in.
We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.
As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.