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About the Role
As Senior Café Manager, you will play a pivotal role in ensuring the overall success of the cafés by leading the team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery.
Responsibilities
- Oversee the smooth and efficient daily operations of the cafés.
- Monitor and track sales against agreed targets.
- Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions.
- Utilise the Weekly Cafe Tracker to ensure performance is on track and targets are met.
- Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste.
- Conduct regular stock checks to maintain par levels and stock on hand, to support ordering procedures and cost control.
- Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage.
- Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed.
- Supervise Apprentices in the Luminary Programme, providing guidance and support for their growth.
- Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance.
- Ensure staff schedules align with approved rota templates.
- Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes.
- Prepare staff schedules bearing in mind contracted hours and staff availability, facilitating shift swaps.
- Continuously optimise café operations, ensuring all processes align with Luminary policies and standards.
- Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards.
- Maintain a 5-star Food Hygiene Rating by strictly enforcing food hygiene and allergen policies.
- Ensure Health & Safety excellence through risk assessments and ongoing staff training.
- Ensure the café team adheres to cleaning schedules, including daily, weekly and deep cleaning rotas.
- Foster a culture of professionalism, exceptional customer service, and teamwork within the café.
- Lead by example in your personal appearance, communication, and overall professionalism.
- Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience.
- Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved.
- Facilitate seamless cross-department collaboration and operational harmony.
- Train the team on proper handling and maintenance of café equipment.
- Ensure compliance with internal and regulatory standards regarding equipment use and safety.
- Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success.
Requirements
- Proven experience in café or hospitality management, with a focus on operational excellence and team development.
- Strong leadership skills with the ability to motivate and inspire a team.
- Strong problem-solving abilities and a proactive approach to continuous improvement.
- Ability to manage multiple priorities and tasks in a fast-paced environment.
- Excellent communication skills, both with customers and team members.
- A passion for delivering outstanding customer service and maintaining high standards of café operations.
- Flexibility to work weekends and adjust to changing schedules.
- Committed to upholding Luminary Bakery’s values and mission.
- Involvement in hiring their team for a new site opening.
Skills
- Leadership
- Team Motivation
- Problem-Solving
- Operational Excellence
- Team Development
- Customer Service
- Communication
- Stock Management
- Health & Safety Compliance
- Recruitment
- Onboarding
Location
- Kings Cross Pancras Square NC1
- Stoke Newington N16
Work Type
- Permanent
- Full-time
Experience Level
- Senior
Salary/Compensations
- £34,320 per annum
- £16.50ph
- Additional Apprentice Responsibility Payment when hosting Apprentices
About the Company
- Luminary Bakery is a social enterprise using baking as a tool to empower women and build community.
- By joining our team, you’ll be part of something bigger than bread – you’ll be helping us grow a sustainable business that creates opportunities for women who’ve experienced social and economic disadvantage.