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About the Role
This role is pivotal in the firm's business transformation and digital change agenda, leading strategic and operational initiatives including cloud-based software rollouts, integrations, and AI tools. The position supports the firm's ambition to modernize and future-proof its legal services by embedding smarter systems, improving process efficiency, and driving user adoption across legal and business services functions. The roleholder will ensure robust project governance, effective stakeholder engagement, and strong change management from initiation through to successful implementation and benefits realization.
Responsibilities
- Maintain appropriate project governance structures, steering groups, and stakeholder forums.
- Manage all stages of the project lifecycle using appropriate methodologies (e.g., PRINCE2, Agile).
- Maintain and communicate a comprehensive project management toolkit including project plans, RAID logs, requirements matrices, change readiness logs, and testing trackers.
- Ensure projects are delivered to time, scope, and budget while upholding high standards of legal practice, compliance, and confidentiality.
- Act as a trusted advisor to partners, fee earners, and business services teams, building strong relationships and ensuring transparency.
- Lead workshops, briefings, and 1:1 stakeholder meetings to drive engagement, readiness, and commitment to change.
- Anticipate and manage resistance to change, actively supporting teams to transition to new ways of working through communication, training, and phased rollout.
- Serve as a point of contact for project-related technology vendors, SaaS providers, and MSP partners, ensuring alignment of technical delivery with firm objectives.
- Manage SLAs, deliverables, and service integration activities with third parties.
- Drive user adoption of new systems, focusing on intuitive training, tailored support materials, and post-launch engagement.
- Monitor and evaluate post-implementation impact, capture lessons learned, and document continuous improvement actions.
- Identify and support business process modernization opportunities, particularly in legal operations, knowledge sharing, and automation.
- Contribute to internal capability-building by documenting best practices, case studies, and reusable project frameworks.
Requirements
- Proven track record of delivering SaaS, cloud, or legal tech projects in professional services, preferably within the legal sector.
- Strong stakeholder management and change leadership capabilities, including communications planning and user engagement.
- Project management certification or comparable experience (e.g., PRINCE2, Agile, PMI).
- Demonstrable experience working with third-party providers and outsourced delivery models.
- High levels of autonomy, organisation, and resilience within a complex, high-stakes environment.
- Experience in AI-enabled tools, systems integration, or legal automation.
- Knowledge of legal platforms such as Intapp, iManage Cloud, 3E, etc.
- Familiarity with the Microsoft Power Platform (especially Power Automate, Power BI).
- Experience in Business Analysis and process optimisation.
- Previous similar experience in Client & Matter Inception projects is welcome.
- Experience of legal-specific AI technology platforms is also welcome.
Skills
- SaaS project delivery
- Cloud project delivery
- Legal tech project delivery
- Stakeholder management
- Change leadership
- Communications planning
- User engagement
- Project management methodologies (PRINCE2, Agile, PMI)
- Working with third-party providers
- Outsourced delivery models
- Autonomy
- Organisation
- Resilience
- AI-enabled tools
- Systems integration
- Legal automation
- Intapp
- iManage Cloud
- 3E
- Microsoft Power Platform
- Power Automate
- Power BI
- Business Analysis
- Process optimisation
- Client & Matter Inception
- AI-Powered Timekeeping
- Billing process improvements
- Knowledge Management
- Business-as-Usual (BAU) Improvements
Location
- Remote
Work Type
- Full-time
Experience Level
- Junior
Education Level
- Project management certification or comparable experience
About the Company
- The Information Technology function is strategically aligned to support firm-wide initiatives with a strong focus on transformation, process efficiency, and digital enablement.
- The firm operates a lean internal resourcing model, comprising a small team of in-house IT professionals supported by a third-party Managed Services Provider (MSP).
- Project delivery relies heavily on collaboration with external vendors, outsourced implementation teams, and proactive internal coordination across stakeholders.
- There is a growing emphasis on implementing AI-enabled tools and process automations where they directly support efficiency, cost reduction, and improved client service delivery.