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About the Role
VIRTUS Data Centres is seeking a Technical Shift Manager to support the site team on all technical plant aspects, coordinating PPM and break/fixes. This role involves Data Centre management, customer relations, operational continuity, and service delivery management, working with specialist subcontractors for M&E and ICT tasks.
Responsibilities
- Witness all critical works on site.
- Manage M&E tasks to ensure service delivery meets expectations.
- Assist in scenario testing and training for the site teams.
- Maintain zero customer downtime, including SLA and KPI breaches.
- Collaborate with the Service Management Centre (SMC) on change control, customer communications, and incident updates.
- Draft post-incident reviews.
- Oversee specialist contractors, ensuring contracted service delivery and high standards for reactive tasks.
- Ensure adherence to site policies and operational processes by all staff, customers, and contractors.
- Assist in managing the site Maximo CAFM system.
- Work with the Technical/Operations team on weekly and monthly site reports.
- Ensure a safe and healthy working environment and compliance with all policies and procedures.
- Participate in an out-of-hours on-call escalation rota.
- Provide support and remote cover to neighboring Data Centres when required.
Requirements
- Experience in a Data Centre or similar critical Management role.
- Strong and demonstrable process management experience in a live operational environment.
- Real-time Incident/fault management experience in a business-critical environment.
- Experience with business continuity, risk management, incident management, and day-to-day engineering tasks.
- Good health and safety and environmental knowledge.
- Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.
- Willingness to undergo a BS7858 screening process.
Skills
- Flexible, adaptable, and innovative.
- Great team player.
- Strong ownership, accountability, and sense of urgency.
- Good communication skills (verbal and electronic).
Location
- UK
Work Type
- Continental shift pattern - 12-hour shifts between 6am-6pm and 6pm-6am
- On-call element
Experience Level
- Management role
About the Company
- VIRTUS Data Centres is the UK’s fastest-growing data centre provider.
- We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe.
- In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region.
- At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.
Equal Opportunity
- VIRTUS is an equal opportunity employer.
- As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process.
- We celebrate diversity and we are committed to an inclusive work environment.