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About the Role
The Estate Duty Manager plays a pivotal role in the day-to-day management of the King’s Cross Estate, ensuring the highest standards of safety, presentation, and service for occupiers, residents, and visitors.
Responsibilities
- Act as a visible point of contact for occupiers, residents, visitors, and stakeholders, ensuring exceptional service delivery.
- Develop and maintain professional relationships with service partners and key stakeholders.
- Drive the KCES vision and values, promoting a self-motivated and can-do attitude.
- Support the KCES team in maintaining high standards of service delivery, encompassing innovation, sustainability, and customer focus.
- Support new team members with training and site inductions.
- Lead Estate operations during assigned shifts, focusing on the public realm.
- Ensure all areas are safe, clean, and presented to agreed standards.
- Carry out daily walk rounds, inspections, and audits, addressing issues promptly.
- Lead daily readiness meetings and huddles.
- Work closely with KCES service partners including security, environmental services, landscaping, engineering, fabric, and facilities management.
- Monitor service partner performance against service-level agreements, escalating and resolving issues.
- Coordinate public realm operational activities and ensure seamless collaboration between service partners and external contractors.
- Manage and coordinate all works taking place across the public realm, ensuring safety, efficiency, and minimal disruption.
- Oversee and manage the King’s Cross Estate permit-to-work system.
- Act as the on-site liaison for external contractors, ensuring compliance with House Rules and Regulations.
- Respond swiftly to concerns, incidents, and feedback, utilising appropriate policies and procedures.
- Promote operational focus on compliance, communication, consistency, and collaboration.
- Support the development of initiatives that enhance the occupier, resident, visitor, and stakeholder experience.
- Lead on-the-ground response to incidents, ensuring appropriate escalation and communication.
- Enforce health, safety, and compliance standards across the public realm.
- Participate in incident reporting and after-action reviews.
- Work closely with fellow Duty Managers to deliver consistent estate operations.
- Support wider estate management initiatives and continuous improvement projects.
- Support the Events Team during estate events, assisting with operational coordination, visitor flow management, and service standards/safety.
- Perform additional duties as requested by management.
Requirements
- Strong background in estate, facilities, or operations management in a high-profile environment.
- Understanding of health, safety, and compliance requirements in a large estate or public realm environment.
- Proven experience working with third-party contractors and managing service delivery.
- Familiarity with permit-to-work systems and oversight of site-based works.
- Excellent leadership, communication, and stakeholder engagement skills.
- Ability to remain calm under pressure and make sound decisions in dynamic situations.
- Flexible to work on a shift-based rota including nights, weekends, and public holidays.
- IOSH qualification is desirable.
- Positive, can-do attitude with strong administrative skills.
- Professional integrity and a strong work ethic.
- Ability to work collaboratively and manage multiple projects simultaneously.
Skills
- Leadership
- Communication
- Stakeholder Engagement
- Operations Management
- Facilities Management
- Estate Management
- Health and Safety Compliance
- Contractor Management
- Permit-to-Work Systems
- Administrative Skills
- Problem-Solving
- Decision Making
- Collaboration
- Project Management
Location
- King's Cross, London
Work Type
- Shift-based rota
- Days & Nights
- Full-time
Experience Level
- Experience in estate, facilities, or operations management required.
Salary/Compensations
- £23.00 to £25.00 per hour depending on experience
About the Company
- King’s Cross is a distinctive and successful mixed-use development in London, comprising 67 acres of public realm.
- It hosts global businesses, educational institutions, retailers, restaurants, cultural organisations, and residential neighbourhoods.
- The estate champions innovation and sustainability.
- The company works in partnership with The King’s Cross Group to deliver operational excellence and maintain a welcoming, safe, and high-quality environment.
- The team collaborates with partners, occupiers, and the community to ensure the area thrives and delivers exceptional experiences.
- The company is a forward-thinking, people-centred estate that values creativity, integrity, and continuous improvement.