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About the Role
The Student Experience team provides front-line support to students using a caseload management approach. This role supports the review and streamlining of tasks within the service, requiring good administrative skills and the ability to adapt to a changing environment. The university focuses on personalized education, believing every student is unique and exceptional.
Responsibilities
- Provide front-line support to students using a caseload management approach.
- Monitor student attendance and engagement.
- Coordinate student-facing events and activities.
- Support course teams with student experience related matters.
- Support the review and streamlining of tasks within the service.
Requirements
- Good administrative skills.
- Ability to rapidly acquire knowledge of new processes.
- Ability to adapt to a changing environment.
- Customer-focused with great communication and interpersonal skills.
- Strong interest in the student journey.
- Provide a current CV.
- Provide a cover letter/statement outlining suitability for the role, referencing skills and experience against the person specification.
Skills
- Administrative skills
- Communication skills
- Interpersonal skills
Location
- Regent's Park, London
Work Type
- Fixed-Term Contract
- Blended (hybrid) and flexible working supported
Salary/Compensations
- £28,763 to £34,749 per annum
Benefits
- 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
- Beautiful campus in the heart of Regent's Park
- Free tea and coffee
- Flexible working spaces
- Free use of the campus tennis court and sport pitch
- Group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000 for daily travel costs, rental deposits and bicycles
- Benenden medical cover
- Employee discount service
- £7 a day allowance to spend in University catering outlets (when onsite)
- Free language classes (subject to availability)
About the Company
- Regent’s University London is a private university located in the heart of Royal Regent’s Park.
- Offers bespoke undergraduate and postgraduate education focusing on each student’s talents, potential, and aspirations.
- Study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; and pathway qualifications in English language and other modern foreign languages.
- A small, friendly and supportive University.