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About the Role
This role offers an exciting opportunity for an established Consumer Insight Director or an aspiring Client Manager to partner with two of the world's leading FMCG manufacturers, Mondelez. You will influence strategy across iconic brands by delivering impactful, insight-driven stories and serving as the daily key point of contact for the client's Marketing & Insights team.
Responsibilities
- Own and elevate client relationships, delivering high-quality, insight-led outputs that influence decision-making.
- Lead day-to-day client servicing, including managing insight requests, training support, and data queries for the Marketing & Insights team.
- Represent the business confidently on-site with clients, from briefings and workshops to insight presentations and collaborator engagement.
- Play a key role in delivering against account objectives and shaping, developing, and implementing account plans.
- Collaborate closely with the Principal Consultant to identify and develop additional revenue opportunities, growing our partnership with Mondelez.
- Maintain outstanding servicing standards, with a focus on data accuracy, attention to detail, responsiveness, proactivity, and clear communication—driving strong client satisfaction and review scores.
Requirements
- Established Consumer Insight Director or aspiring Client Manager ready for the next step.
- Ability to partner with ambitious client teams.
- Experience influencing strategy.
- Daily key point of contact for Marketing & Insights team.
- Own how insight is delivered at the highest level.
- Deliver high-quality, insight-led outputs.
- Lead day-to-day client servicing.
- Manage insight requests, training support, and data queries.
- Represent the business confidently on-site with clients.
- Deliver briefings, workshops, insight presentations, and collaborator engagement.
- Deliver against account objectives.
- Shape, develop, and implement account plans.
- Identify and develop additional revenue opportunities.
- Maintain outstanding servicing standards.
- Focus on data accuracy, attention to detail, responsiveness, proactivity, and clear communication.
- Drive strong client satisfaction and review scores.
Skills
- Consumer Insight
- Client Relationship Management
- Insight-Led Outputs
- Decision-Making Influence
- Client Servicing
- Data Query Management
- Presentation Skills
- Collaboration
- Account Planning
- Revenue Opportunity Identification
- Data Accuracy
- Attention to Detail
- Responsiveness
- Proactivity
- Clear Communication
Work Type
- On-site
Experience Level
- Director
- Manager
About the Company
- Works with forward-thinking clients and market-leading brands.
- Delivers impactful, insight-driven stories that influence real business decisions.
- Partners with two of the world's leading FMCG manufacturers in Mondelez.
- Works with iconic brands including the Cadbury's portfolio, Green & Blacks, Toblerone, Philadelphia, and Oreo.