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About the Role
The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Director and works closely with sub-contractors and clients, and support teams to ensure smooth daily operations, strong administration, and high-quality service.
Responsibilities
- Manage day-to-day operational requirements.
- Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
- Monitor performance using reactive and PPM systems to maintain service quality.
- Provide on-site support during staff absence, performance issues, or business-critical needs.
- Raise purchase orders for engineers and subcontractors.
- Complete all monthly billing paperwork.
- Oversee Work in Progress (WIP) to ensure timely invoicing.
- Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
- Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
- Process supplier and subcontractor invoices and resolve related queries.
- Maintain accurate subcontractor and supplier records.
- Review weekly financial reports, including WIP, OPO, PI, and debt.
- Act as first point of escalation for financial and contract support queries.
- Manage the out-of-hours callout rota and arrange cover when required.
- Ensure compliance with contractual KPIs and SLAs.
- Communicate effectively with sub-contractors and clients.
- Support with internal and client reports (monthly, quarterly, annual).
- Take minutes during internal and client meetings when required.
- Support onboarding of new staff, including eLearning and IOSH setup.
- Act as a super-user for systems.
- Manage hazard reporting processes and arrange training courses for staff.
- Ensure all tasks are fully completed and followed through.
Requirements
- Technical background in electrical or mechanical engineering.
- Management of sub-contractors.
- GCSE-level English and Maths.
- Proficient in Outlook, Word, PowerPoint, Excel, and CAFM systems.
- Strong verbal and written communication skills.
- Customer-focused with a professional approach.
- Able to work calmly and effectively under pressure.
- Strong attention to detail and task completion.
Skills
- Outlook
- Word
- PowerPoint
- Excel
- CAFM systems
- Verbal communication
- Written communication
- Customer focus
- Professionalism
- Calm under pressure
- Effective under pressure
- Attention to detail
- Task completion
Location
- Southern Region
- London office
Work Type
- Full-time
Experience Level
- Management experience
- Team leadership experience
Education Level
- GCSE English
- GCSE Maths
- A-Level
- HNC
- HND
- Degree
About the Company
- At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
- We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
- We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!
Equal Opportunity
- We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.