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About the Role
Manage a portfolio of existing law clients' through cross-sell, upsell and solution expansion. Working closely with Customer Success, Product, Marketing and Partnerships, you'll become a trusted advisor to your customers, helping them by understanding their business, identifying future needs and recommending solutions that help them grow.
Responsibilities
- Develop strong relationships with existing customers across Australia and New Zealand.
- Identify opportunities to expand their use of the platform.
- Work collaboratively across the business to ensure customers achieve maximum value from our solutions.
- Contribute to revenue growth, customer retention and long-term business success.
- Manage a portfolio of existing law firm customers across Australia and New Zealand.
- Identify cross-sell, upsell and solution expansion opportunities that deliver value to customers.
- Develop strategic account plans that support customer growth and retention.
- Build trusted relationships with key decision-makers and become their strategic advisor.
- Conduct customer business reviews and lead commercial conversations around future opportunities.
- Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless customer experience.
- Maintain an accurate sales pipeline, forecasts and customer activity within Salesforce.
- Capture customer feedback and provide valuable insights to Product and Marketing teams.
- Build relationships with strategic partners to support mutual customer growth.
- Achieve quarterly revenue targets while maintaining high levels of customer satisfaction.
Requirements
- Three + years in customer success or account management role within legal technology.
- Familiar with practice management and accounting solutions.
- Build trusted relationships that create long-term partnerships and commercial success.
- Identify opportunities to expand customer value and confidently navigate commercial conversations.
- Take time to understand your customers' businesses and tailor solutions that genuinely meet their needs.
- Enjoy working across Sales, Customer Success, Marketing, Product and Partnerships to deliver the best customer outcomes.
- Communicate confidently with executives, simplify complex ideas and build credibility through honesty and follow-through.
Location
- Sydney
- Melbourne
- Brisbane
Work Type
- Fully Remote
- Hybrid
Experience Level
- 3+ years
About the Company
- Global, fast-growing Legal Technology /AI SaaS company.
- Customer centric, progressive approach.