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About the Role

As a Senior Operations Specialist, you’ll play a key role in owning day-to-day operations and delivering all the operational aspects that create our exceptional customer experience. As the business grows, you'll have the opportunity to shape your role based on your strengths and interests, whether that means leading teams, driving projects, or owning processes. We’ll provide training and support to help you grow and make a meaningful impact, making this an excellent step forward in your operations career.

Responsibilities

Owning operational processes; ensuring excellent delivery and constantly looking to innovate and improve
Anticipating customer & business needs or risks
Untangling complex operational problems and coming up with practical solutions
Driving the team to consistently achieve its daily, weekly & monthly targets
Onboarding new clients & relationship management
Acting as a trusted point of contact for questions relating to operational processes
Future potential for team leadership
Ensuring compliance with key regulatory requirements
Acting as a culture ambassador and role model within the company

Requirements

2+ years of work experience - either financial services or demonstrable transferable skills from a similar industry
Complete the CII Certificate in Financial Services within 6 months of joining (if you haven’t already)
A genuine interest in personal finance and motivated to build your knowledge in the fintech space
A great communicator, able to be patient and empathise with customers and colleagues
Able to balance professionalism with a sense of fun
Ability to not just complete tasks but think about how to make them easier and faster
A quick learner who uses their initiative to solve problems
Strong organisational and time management skills; whilst maintaining attention to detail
Either a 2:1 in any discipline for university graduates, or non-university graduates who can demonstrate highly relevant experiences

Skills

Operations
Customer Experience
Problem Solving
Communication
Time Management
Attention to Detail

Location

London

Work Type

Flexible working
Onsite

Experience Level

Senior

Education Level

2:1 degree or equivalent relevant experience

Benefits

Private medical
Income protection
Death in service
Exam support
Study leave

About the Company

NOVA is a Fintech start-up that is disrupting the financial advice market.
We're on a mission to transform the way wealth management and financial advice are provided to clients across the UK.
We are using technology to improve how we all interact with our finances and, behind the scenes, dramatically lower our costs.
This means that we can reduce our fees and open up advice to a broader audience.
Using our own Lifeline technology, we are helping our clients make smarter financial decisions.
We are a certified B Corp!
Join a firm with a genuine purpose and impact on our customers' lives, along with a strong moral code
Exceptionally open and diverse, multinational team
Entrepreneurial, creative environment

Equal Opportunity

At NOVA, values including diversity, inclusion and morality are at the very core of our foundation.
We aim to create an environment that accepts each employee's authenticity and celebrates difference.
Through our progressive spirit, we empower our employees to express their individuality, allowing each person to feel comfortable bringing 100% of themselves to work.
Our commitment to diversity and inclusion runs much deeper than statistics and filling diversity targets but rather changing the face of diversity in Fintech as a whole.