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About the Role
The Manager, AV Fleet Services owns fleet management execution for the London AV operation. This role builds and manages the vendor ecosystem supporting the London fleet, defines process standards for depot team and external partner collaboration, and owns the operational and financial performance of the fleet services function in London.
Responsibilities
- Design and build the London vendor architecture across fleet repair, service, maintenance, recovery, and towing, deciding on insourcing vs. outsourcing and vendor mix evolution.
- Own sourcing, evaluation, and onboarding of vendors.
- Draft and negotiate MSAs and SOWs, protecting labor rates, parts pricing, and SLA provisions.
- Own quarterly business reviews and ongoing performance management, escalating SLA misses and managing vendor scorecards.
- Design and document process flows for depot team and external vendor interactions on repairs, service, and maintenance.
- Own playbooks for vehicle intake, damage assessment, repair routing, and return-to-service.
- Establish operational standards for depot and vendor workflows, continuously improving based on operational data.
- Own damage assessment protocols and repair authorization workflows, interfacing with vendors on complex repairs.
- Own the London fleet services budget, tracking and reporting spend against targets.
- Maintain comprehensive repair records and vehicle history documentation, ensuring data integrity.
- Analyze cost trends across vendors and repair categories, identifying optimization opportunities.
- Report performance metrics such as cost per mile, cycle time, and vehicle off-road to leadership.
- Serve as the primary interface between the London depot team and external vendors, managing day-to-day communications and escalations.
- Partner with the Sr. Fleet Manager, Europe on strategic vendor decisions and program-level priorities.
- Coordinate with Flexdrive US fleet services leadership on cross-market standardization.
Requirements
- 4+ years in fleet operations, fleet services, or automotive service and repair management.
- Proven experience sourcing, negotiating, and managing service partnerships in a fleet or automotive context.
- Comfort with MSA and SOW development.
- Familiarity with vehicle repair, service, and maintenance processes.
- Experience building operational workflows, SOPs, and standards from the ground up.
- Ability to translate vendor and partner requirements into executable depot processes.
- Comfort tracking fleet costs, building cost models, and reporting on operational metrics.
- Google sheets proficiency.
- Familiarity with fleet management systems and data visualization tools.
- Strong written and verbal communication skills.
- Proven ability to prioritize competing demands across multiple vendor relationships and internal stakeholders.
- Experience building something from zero to scale before, comfortable with ambiguity and making decisions without full information.
- Willingness to Travel
Skills
- Auto physical damage assessment
- Fleet management systems
- Data visualization tools
Location
- London
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- ASE, I-Car, or equivalent automotive service or collision certifications
Benefits
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Employee assistance program
- Plus more local benefits depending on your work location!
About the Company
- Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive.
- Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities.
- Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
- In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe.
- Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone.
- We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun.
Equal Opportunity
- Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
- We want you to grow and evolve, bring your true self to work.