Sachbearbeiter/in (All Genders)
Seniovo GmbH - Ein Unternehmen der HORNBACH-Gruppe · BE, DE
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About the Role
As the interface between the housing industry, care insurance funds, customers, and internal teams, you will provide competent support via phone and email, handle application submissions, and mediate in hardship cases. You will also be involved in reporting and process optimization, contributing to the development of workflows and best practices with your team.
Responsibilities
- Act as the interface between the housing industry, care insurance funds, customers, and internal teams.
- Provide competent support to housing associations and care insurance funds via phone and email for all inquiries.
- Create and maintain comprehensive documentation on contact persons and process flows.
- Professionally submit applications to housing associations and care insurance funds, including checking, following up, and processing acceptances.
- Mediate in hardship cases and disputes between customers and housing associations or care insurance funds with solution-oriented approaches.
- Reporting for key accounts and continuous process optimization.
- Collaboratively build workflows and best practices with your team.
Requirements
- Excellent communication skills and a customer-oriented mindset.
- Structured and precise approach to managing complex information.
- Ability to act as a bridge-builder and mediate between different stakeholders.
- Experience with housing associations/real estate industry and/or care insurance funds is a plus.
- Ability to maintain an overview and find creative solutions even in challenging situations.
- Proficient in MS Office applications and digital documentation systems.
- Very good German language skills, both written and spoken.
Skills
- Communication
- Customer orientation
- Structured work
- Precise work
- Mediation
- Problem-solving
- MS Office
- Digital documentation systems
Location
- Germany
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Deutschlandticket
- JobRad (after probation period)
- Urban Sports Club membership
- Workation (after probation period)
- Corporate Benefits
- HORNBACH employee stock program
- Modern office with free snacks and drinks
- Large kitchen
- Regular team events
About the Company
- Seniovo GmbH is a company within the HORNBACH Group.
- Seniovo is dedicated to transforming living spaces into safe, comfortable, and accessible environments.
- The company focuses on the well-being and independence of people with limited mobility.
- Seniovo fosters a team environment characterized by respect, collaboration, and a shared drive to make a positive difference.