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About the Role
This role supports the implementation of APAC Intra-Regional Surgeon Visitation and Center of Excellence Programs in Japan, and manages faculty engagement requests from outside Japan.
Responsibilities
- Manage and track intra-regional visitation requests submitted to the Zimmer Biomet Institute (ZBI).
- Liaise with internal and external stakeholders to validate requests and coordinate visitation plans.
- Ensure visiting surgeons complete all required documentation and receive necessary pre-reading or preparatory materials.
- Collect and review post-visitation feedback to support continuous improvement.
- Maintain faculty databases, including hospital requirements, operating schedules, products, techniques, and related information.
- Execute compliance, travel, and event logistics in accordance with ZBI protocols.
- Oversee event registration processes and maintain visitation information through systems such as CVENT, Medispend, and Concur.
- Maintain records and documentation in compliance with Global Policies and Procedures.
- Process faculty payments, back-charging activities, and HCP expenses in alignment with budgets, policies, and compliance requirements.
- Support the annual recontracting of ZBI Japan faculty and the collection of related documentation.
- Process departmental expenses through approved finance systems in accordance with financial protocols.
- Review and manage APAC requests for the engagement of Japan faculty outside the Japan region.
- Provide guidance to the APAC team on suitable faculty and detail their areas of expertise, compensation frameworks, and local financial processes for HCP payments.
- Serve as the primary contact for Japan faculty during engagement planning, facilitating connections with APAC stakeholders as required.
- Monitor each faculty engagement, ensuring the faculty member is informed and supported throughout the process.
Requirements
- Excellent English and Japanese communication skills, both oral and written and interpersonal skills are required to interact in a diverse, challenging environment.
- Strong project management skills.
- Strong attention to detail and analytical skills.
- Understanding of multimedia materials and techniques is expected.
- PC skills in use of Microsoft Word, Excel, and PowerPoint applications required.
- Able to work effectively with others in a matrix environment.
- Detail-oriented with strong organizational skills and ability to manage a demanding workload.
- Ability to work in a team environment and build relationships within and outside of the organization.
- Available to work on a flexible schedule, including weekends and evenings as needed.
Skills
- Events organization
- Administration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- CVENT
- Medispend
- Concur
Location
- Japan
Work Type
- Full-time
Experience Level
- At least 5 years of relevant experience
Education Level
- Tertiary level qualification
About the Company
- Zimmer Biomet is a global medical technology leader for nearly 100 years.
- A patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
Equal Opportunity
- EOE/M/F/Vet/Disability