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About the Role
This leadership role within the Roadside Contact Centre & Distribution team will play a key part in elevating frontline capability, coaching practices, knowledge management, and operational readiness. You will partner closely with business leaders to identify capability gaps, improve learning outcomes, build future-focused frameworks, and support the adoption of AI and emerging technologies.
Responsibilities
- Lead, coach and develop a high-performing team of Trainers and Knowledge Specialists and our QA team
- Partner with stakeholders to identify capability and performance improvement opportunities
- Review, enhance and modernise training content and learning frameworks
- Build coaching capability across leaders and frontline teams
- Drive onboarding, upskilling and ongoing development programs
- Oversee knowledge management and continuous improvement initiatives
- Support operational readiness for new systems, processes and projects
- Champion the use of AI, automation and digital tools to improve learning and performance
- Manage knowledge platforms and learning technologies, including Articulate 360, SharePoint and any future platforms
- Use insights and data to improve capability, engagement and business outcomes
Requirements
- Experience leading learning, training, capability or knowledge management teams
- Proven leadership experience with coaching and developing people
- Strong stakeholder engagement and influencing skills
- Experience designing, implementing and evaluating learning solutions
- Excellent facilitation, communication and presentation skills
- Strong planning, organisation and project management capability
- Experience driving continuous improvement and change initiatives
- Confidence working with digital platforms, systems and collaboration tools
- Strong analytical and problem-solving skills
Skills
- Articulate 360
- SharePoint
- AI
- Automation
- Digital tools
Location
- Sydney Olympic Park
Work Type
- Hybrid
Experience Level
- Leadership experience
Education Level
- Qualifications in teaching, training, adult learning or a related discipline
- Teaching, training or adult learning qualifications
Benefits
- Progressive flexibility, leave and well-being benefits
- Travel discounts on SIXT car rental, cruises, and accommodation
- Complimentary My NRMA membership including free Roadside Assistance
- Discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants
- Discounts on a range of NRMA personal insurance products
- Opportunities to grow, progress or relocate career within the NRMA Group
About the Company
- One of Australia's most trusted brands and proudly member owned.
- Member and community focused.
- Owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
- NRMA Group keeps moving Australia forward.
Equal Opportunity
- Inclusion, diversity and representing the members, guests, customers and communities we serve.
- Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.