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About the Role
Act as the polished, confident, and hands-on first point of contact at El Vista, a high-volume premium venue. Ensure seamless guest flow, support service areas, and maintain an exceptional guest experience as a key link between guests, the floor team, and the bar.
Responsibilities
- Welcome guests confidently, manage guest flow and seating, and make real-time decisions during peak periods.
- Run a section when required and assist both floor and bar teams to maintain smooth, coordinated service.
- Manage VIP greetings, queue control, and guest communication with professionalism and high situational awareness.
- Support high-volume service by running drinks, assisting during peaks, and maintaining venue standards.
- Uphold premium service standards while maintaining a polished, engaging presence at all times.
- Operate as a leadership-leaning role, acting as the bridge between guests and operational teams.
Requirements
- Strong background in high-end, fast-paced hospitality, ideally in hosting or leadership-ready front-of-house roles.
- Confident handling all guest types, from VIPs to high-volume walk-ins.
- Excellent communication, situational awareness, and decision-making under pressure.
- Proactive, self-managed, and comfortable working across all areas of the venue.
- Team-first mindset with the ability to jump in wherever needed and 'get your hands dirty' during peak periods.
- Polished, professional presentation appropriate for a premium, high-profile venue.
Location
- Circular Quay
- Sydney
Work Type
- Full-time
Experience Level
- Leadership-ready
Benefits
- ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.
- Learn Your Way - Career development support with access to Accor Academy and Typsy.
- Build Your Network - Opportunity to grow hospitality network globally.
- Worldwide Opportunities - Limitless opportunities to grow career within a world-leading hotel operator.
About the Company
- Pullman Quay Grand Sydney Harbour offers luxurious accommodation with iconic views of Sydney Harbour Bridge.
- The hotel is a hybrid of premium hotel accommodation and long-term residential living, delivering a diverse, personalized guest experience.
- Food & beverage portfolio includes Flaminia (modern Italian dining) and Acapulco ElVista (coastal Latin bar concept).
- Exceptional meeting and event spaces are available for corporate functions and weddings.
- Accor is a world-leading hotel operator committed to welcoming employees as they are, fostering growth, and building diverse teams.
Equal Opportunity
- At Accor, we welcome you as you are.
- Accor is an inclusive company, building diverse teams across the globe.